https://grok.lsu.edu/Updated Service Desk articles!60https://grok.lsu.edu/article.aspx?articleid=14403 The IT Service Desk Chat service is available at the following hours: Monday - Friday : 7:00am - 5:00pm Saturday : Closed Sunday : 12:00pm - 7:00pm All hours past 5 PM are subject to LSU Library holiday and event schedules. However, you can request a session by calling 225-578-3314403 Wed, 22 Oct 2025 11:15:48 GMTWed, 22 Oct 2025 11:15:48 GMThttps://grok.lsu.edu/article.aspx?articleid=16278 Enter a UNI Work Order 1. Go to the following site: https://pcr360.lsu.edu/cc . A UNI Work Order IS NEEDED For Installs , Removals , Changes & Moves & For the Following: A UNI Work Order IS NOT NEE16278 Fri, 17 Oct 2025 12:20:57 GMTFri, 17 Oct 2025 12:20:57 GMThttps://grok.lsu.edu/article.aspx?articleid=19707 To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Star19707 Fri, 17 Oct 2025 08:00:03 GMTFri, 17 Oct 2025 08:00:03 GMThttps://grok.lsu.edu/article.aspx?articleid=19915 Users can create a new Work Intake ticket through the ITS Service Catalog. View the instructions below to create a new ticket. Creating a New Work Intake Ticket 1. The Work Intake form can be accessed in several ways, and is the same form regardless of location: Use the fo19915 Mon, 25 Aug 2025 08:35:33 GMTMon, 25 Aug 2025 08:35:33 GMThttps://grok.lsu.edu/article.aspx?articleid=11775 On-Line Work Order Submission The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff. The purpose of this article is to guide customers through the process. When to Submit a UNI Online Work Order? 11775 Fri, 22 Aug 2025 08:01:49 GMTFri, 22 Aug 2025 08:01:49 GMThttps://grok.lsu.edu/article.aspx?articleid=11294 General Information The ITS Service Desk (previously "Help Desk") is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus co11294 Wed, 02 Jul 2025 08:53:58 GMTWed, 02 Jul 2025 08:53:58 GMThttps://grok.lsu.edu/article.aspx?articleid=10709 General Information BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professional10709 Fri, 15 Nov 2024 11:15:24 GMTFri, 15 Nov 2024 11:15:24 GMThttps://grok.lsu.edu/article.aspx?articleid=10572 General Information ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services. Eligibility & Order Procedures Available To: LSU-owned equipment. Request Service: Submit a request to the Service Desk 10572 Mon, 25 Mar 2024 13:51:25 GMTMon, 25 Mar 2024 13:51:25 GMThttps://grok.lsu.edu/article.aspx?articleid=17693 General Information The Network Operations Center (abbreviated NOC) is the 24/7 system operations and monitoring center for LSU, also governing Frey's parking lot spaces and a data center. It is located on the first floor of Frey. All ITS Service Desk after-hours calls will be rout17693 Mon, 26 Feb 2024 16:17:36 GMTMon, 26 Feb 2024 16:17:36 GMThttps://grok.lsu.edu/article.aspx?articleid=19708 To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your myLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. Start a Support Session with a Customer. To learn how to do this, please see BeyondTrust: Set Up a Cu19708 Tue, 09 Jan 2024 15:54:25 GMTTue, 09 Jan 2024 15:54:25 GMThttps://grok.lsu.edu/article.aspx?articleid=19706 To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need t19706 Fri, 05 Jan 2024 14:37:36 GMTFri, 05 Jan 2024 14:37:36 GMT