https://grok.lsu.edu/New Troubleshoot Wireless Connectivity articles!60https://grok.lsu.edu/article.aspx?articleid=20699 On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" 20699Tue, 16 Dec 2025 14:29:45 GMThttps://grok.lsu.edu/article.aspx?articleid=18156 Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box. 2. In the control panel, click User Accounts , which is located towards the bottom of the list. 3. Click on Manage Credentials on the 18156Fri, 13 Feb 2026 13:13:41 GMThttps://grok.lsu.edu/article.aspx?articleid=16992 Problem: The Windows Client Cannot Connect to eduroam On certain Windows computers, the AAA Certificate Services was not included in the certificate store of the original installation media. Without this certificate, Windows client cannot connect to eduroam because it could not verify16992Tue, 16 Dec 2025 14:43:31 GMThttps://grok.lsu.edu/article.aspx?articleid=14886 Known Issue Mac computers will occasionally experience difficulties connecting to wireless networks using 802.1X security. Here are four possible solutions for resolving problems connecting a Mac computer to the eduroam wireless network. Important Note: If the first solution does not c14886Wed, 03 Jan 2024 13:08:21 GMThttps://grok.lsu.edu/article.aspx?articleid=5415 Most Common Problems 1. Computer Date & Time : If your computer has the wrong date and time it won't be able to connect to eduroam. 2. Password Change : Make sure your password change has taken effect by logging to a lab computer. See Wireless: Remove Cached Credentials5415Wed, 06 Aug 2025 17:06:15 GMT