https://grok.lsu.edu/Updated Windows articles!60https://grok.lsu.edu/article.aspx?articleid=18156 Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box. 2. In the control panel, click User Accounts , which is located towards the bottom of the list. 3. Click on Manage Credentials on the 18156 Fri, 13 Feb 2026 13:13:41 GMTFri, 13 Feb 2026 13:13:41 GMThttps://grok.lsu.edu/article.aspx?articleid=16992 Problem: The Windows Client Cannot Connect to eduroam On certain Windows computers, the AAA Certificate Services was not included in the certificate store of the original installation media. Without this certificate, Windows client cannot connect to eduroam because it could not verify16992 Tue, 16 Dec 2025 14:43:31 GMTTue, 16 Dec 2025 14:43:31 GMThttps://grok.lsu.edu/article.aspx?articleid=20699 On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" 20699 Tue, 16 Dec 2025 14:29:45 GMTTue, 16 Dec 2025 14:29:45 GMThttps://grok.lsu.edu/article.aspx?articleid=17866 Error Code associated with the issue: 0x8007232b If you are off campus, you will need to be connected to the VPN before you can proceed with the steps below. For more information about how to connect to the LSU VPN, see the VPN at LSU: Overview To Launch Command Prompt as Adminis17866 Tue, 18 Nov 2025 08:11:10 GMTTue, 18 Nov 2025 08:11:10 GMThttps://grok.lsu.edu/article.aspx?articleid=14842 Find your IP Address on Windows 10: Using the Command Prompt 1. Open the Command Prompt . a. Click the Start icon, type command prompt into the search bar and press click the Command Prompt icon. 2. Type ipconfig/all and press Enter. 3. The IP Addr14842 Tue, 23 Sep 2025 08:18:39 GMTTue, 23 Sep 2025 08:18:39 GMThttps://grok.lsu.edu/article.aspx?articleid=20625 Signing in with a Microsoft Account: 1. Click the Start button at the bottom left of your screen. 2. On the start menu, select Settings . 3. Once the Settings screen appears, choose Accounts . 4. On the accounts screen, select Sign in 20625 Tue, 23 Sep 2025 08:09:39 GMTTue, 23 Sep 2025 08:09:39 GMThttps://grok.lsu.edu/article.aspx?articleid=15002 Determine if you are on the LSU Domain in Windows 8.1: 1. Mouse over the bottom right of your screen and click Settings . 2. Select PC info from the Settings panel that appears on the right. 3. In the section entitled Computer name, domain, and workgroup settings: 15002 Tue, 16 Sep 2025 08:07:33 GMTTue, 16 Sep 2025 08:07:33 GMThttps://grok.lsu.edu/article.aspx?articleid=17578 Determine if you are on the LSU Domain 1. Click the Windows Start button, then right click Computer at the right-hand side. 2. Click Properties from the context menu. 3. In the section entitled Computer name, domain, and workgroup settings: If 17578 Tue, 16 Sep 2025 07:38:30 GMTTue, 16 Sep 2025 07:38:30 GMThttps://grok.lsu.edu/article.aspx?articleid=17851 To Choose How Updates are Installed: 1. Click the Start button at the bottom left of your screen. 2. Select Settings. 3. Once the Settings screen appears, scroll down, and choose Update & Security . 4. Then choose Advanced Options under the W17851 Fri, 12 Sep 2025 08:26:50 GMTFri, 12 Sep 2025 08:26:50 GMThttps://grok.lsu.edu/article.aspx?articleid=17879 How to Back up Files: 1. Click the Start button at the bottom left of your screen and then select Settings. 2. Choose Update & Security . 3. On the Update & security screen, click Backup on the left of your screen. 4. Then, select Add a d17879 Tue, 09 Sep 2025 09:23:37 GMTTue, 09 Sep 2025 09:23:37 GMThttps://grok.lsu.edu/article.aspx?articleid=17868 To Launch Command Prompt as Administrator: 1. Click the Windows Start Menu (hitting the Windows key on the keyboard if not already there). 2. Type cmd on the keyboard which will bring up the Windows search. 3. Right-click on the Command Prompt app. 17868 Tue, 09 Sep 2025 07:45:34 GMTTue, 09 Sep 2025 07:45:34 GMThttps://grok.lsu.edu/article.aspx?articleid=19428 To Add, Edit, or Remove Accounts in Windows Maps 1. Click the Windows button in the bottom left corner of the screen, and type Maps into the Search bar. 2. Click the Accounts button in the top right corner of the screen. To Add an Account: 1. C19428 Fri, 29 Aug 2025 14:33:31 GMTFri, 29 Aug 2025 14:33:31 GMThttps://grok.lsu.edu/article.aspx?articleid=17028 NOTE : In order to connect to an on-campus computer, you must first log into the LSU VPN. For more information see VPN: LSU Overview Step 1 - On the Computer That You Plan To CONNECT TO : These steps allow for Remote Access to a specific Windows 7 Computer. This is typically you17028 Fri, 29 Aug 2025 08:00:27 GMTFri, 29 Aug 2025 08:00:27 GMThttps://grok.lsu.edu/article.aspx?articleid=13375 Flushing the DNS is useful in the removal of bad caches since the flush completely removes all the information stored within the cache. To Flush the DNS Cache: 1. Press Start , type ' cmd ' in the Start menu's search bar , and press Enter . 2. Type ' ipconfig /flush13375 Tue, 19 Aug 2025 14:10:05 GMTTue, 19 Aug 2025 14:10:05 GMThttps://grok.lsu.edu/article.aspx?articleid=18608 Add a User to the Administrator Group Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Of18608 Mon, 18 Aug 2025 14:51:07 GMTMon, 18 Aug 2025 14:51:07 GMThttps://grok.lsu.edu/article.aspx?articleid=19304 Fresh to Windows 10 is the ability to change/switch the computer screen to another screen or even projector. These steps will show, clearly, how to switch the computer screen, if possible. To Switch Your Computer Screen: 1. Click the search bar found in the bottom left of the screen, and 19304 Fri, 15 Aug 2025 13:47:21 GMTFri, 15 Aug 2025 13:47:21 GMThttps://grok.lsu.edu/article.aspx?articleid=13426 Windows 7: AppLocker AppLocker allows administrators to limit the scope of applications a user is able to run. This feature can be enforced to create rules to allow programs only signed by a particular program publisher. NOTE: All of these steps should be done through the left hand drop13426 Wed, 13 Aug 2025 09:33:44 GMTWed, 13 Aug 2025 09:33:44 GMThttps://grok.lsu.edu/article.aspx?articleid=20462 General Information This information has to do with the way the computer processes information and its available current features. Newer versions are more secure and can handle newer programs more effectively. To determine what version you are using on your Windows Operating System, follow t20462 Thu, 07 Aug 2025 11:10:44 GMTThu, 07 Aug 2025 11:10:44 GMThttps://grok.lsu.edu/article.aspx?articleid=13889 General Information: This article refers to the debate of 32-bit versus 64-bit usage for Windows. Windows has the ability to run a 32-bit version or a 64-bit version. These designations are used to describe the way in which the CPU handles information and basically how much RAM the CPU can s13889 Mon, 04 Aug 2025 12:08:29 GMTMon, 04 Aug 2025 12:08:29 GMThttps://grok.lsu.edu/article.aspx?articleid=19480 Run the Network Troubleshooter 1. Click the search bar in the taskbar of the computer, and type Network Troubleshooter. Select Identify and repair network problems. 2. The Network Troubleshooter window will open up. Follow the steps of the troublemaker to see if that fixes t19480 Fri, 01 Aug 2025 17:03:26 GMTFri, 01 Aug 2025 17:03:26 GMThttps://grok.lsu.edu/article.aspx?articleid=1700117001 Thu, 31 Jul 2025 14:16:23 GMTThu, 31 Jul 2025 14:16:23 GMThttps://grok.lsu.edu/article.aspx?articleid=15463 Built into the Windows Server 2016 operating system is a new and improved Nano Server. Its job is to provide a remote server operating system optimized for private clouds and datacenters. It resembles Windows Server in Server Core mode, but is significantly smaller, has no local logon capability15463 Wed, 30 Jul 2025 14:37:42 GMTWed, 30 Jul 2025 14:37:42 GMThttps://grok.lsu.edu/article.aspx?articleid=13578 Frequent users of the command prompt may find the steps presented below quite useful. To Quickly Open the Command Prompt: 1. Hold Shift and Right Click . (This keyboard combination may be used on the Desktop or within Windows Explorer.) NOTE: By default, certain newer Win13578 Mon, 28 Jul 2025 16:50:16 GMTMon, 28 Jul 2025 16:50:16 GMThttps://grok.lsu.edu/article.aspx?articleid=17877 NOTE : ONLY for installations done through the LSU On-Campus Enterprise Activation Server. How to Activate Windows 10 on Campus: 1. At the bottom left of your screen, click the Start button. 2. Select Settings at the bottom left of the menu. 3. The 17877 Mon, 28 Jul 2025 15:30:57 GMTMon, 28 Jul 2025 15:30:57 GMThttps://grok.lsu.edu/article.aspx?articleid=19306 Windows 10 should automatically be able to detect wireless networks if any are available. To Find Wireless Networks in Windows 10: 1. Select the Connection tool in the bottom right corner of the desktop. 2. Click the option labeled Network Settings . 3.19306 Mon, 28 Jul 2025 13:53:07 GMTMon, 28 Jul 2025 13:53:07 GMThttps://grok.lsu.edu/article.aspx?articleid=19483 To Reset TCP / IP Stack in Windows 10. 1. Click the Start button in the bottom left corner of the screen. 2. Type Command Prompt in the Search bar. Then right-click on the Command Prompt icon, and select Run as administrator . 3. If prompted, select Yes 19483 Thu, 17 Jul 2025 14:54:39 GMTThu, 17 Jul 2025 14:54:39 GMThttps://grok.lsu.edu/article.aspx?articleid=20553 General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer20553 Tue, 08 Jul 2025 12:54:43 GMTTue, 08 Jul 2025 12:54:43 GMThttps://grok.lsu.edu/article.aspx?articleid=19328 Flushing the DNS is useful in the removal of bad caches since the flush completely removes all the information stored within the cache. To Flush the DNS Cache: 1.At the bottom left corner, type ' cmd ' in the Start menu's search bar , and press Enter . 2. Type ' ipco19328 Mon, 07 Jul 2025 14:13:08 GMTMon, 07 Jul 2025 14:13:08 GMThttps://grok.lsu.edu/article.aspx?articleid=17354 General Information This information has to do with the way the computer processes information in the CPU. 64-bit can handle large amounts of RAM more effectively. To determine whether you are using a 32-bit or a 64-bit Operating System, follow the steps below. Determine 32-bit or 64-17354 Wed, 02 Jul 2025 10:23:32 GMTWed, 02 Jul 2025 10:23:32 GMThttps://grok.lsu.edu/article.aspx?articleid=20542 General Information Windows 11 is a Microsoft Operating System (OS). Along with its many similarities to Windows 10, including the new design of the Start menu, Windows 11 also introduces a more strict requirement among device specifications in order to upgrade. Other features include: 20542 Mon, 14 Apr 2025 11:04:24 GMTMon, 14 Apr 2025 11:04:24 GMThttps://grok.lsu.edu/article.aspx?articleid=17807 General Information Windows 10 is a Microsoft Operating System (OS). Along with it's many similarities to Windows 7, including the re-introduction to the Start menu, Windows 10 also introduces Microsoft Edge, a new browser experience that allows users to easily share notes and opinions 17807 Wed, 09 Apr 2025 14:31:44 GMTWed, 09 Apr 2025 14:31:44 GMThttps://grok.lsu.edu/article.aspx?articleid=13608 Add a User to the Administrator Group: Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : O13608 Thu, 03 Apr 2025 16:50:54 GMTThu, 03 Apr 2025 16:50:54 GMThttps://grok.lsu.edu/article.aspx?articleid=19482 If your network stopped working after a recent update, try uninstalling the network adapter. After uninstalling, restarting your computer will connect it to the latest driver. To Uninstall a Network Adapter Driver in Windows 10: 1. Click the Windows icon in the bottom left corner of the19482 Thu, 03 Apr 2025 15:35:22 GMTThu, 03 Apr 2025 15:35:22 GMThttps://grok.lsu.edu/article.aspx?articleid=19476 Sometimes Firewalls can affect connectivity. You can see if the connection issue is caused by a firewall by turning it off temporarily and then trying to visit a website you trust. IMPORTANT NOTE: Turning off your Firewall makes your PC more vulnerable to hackers, worms, or viruses. Turn i19476 Wed, 02 Apr 2025 13:17:50 GMTWed, 02 Apr 2025 13:17:50 GMThttps://grok.lsu.edu/article.aspx?articleid=15626 Windows 7: MAK to KMS If the product key used to activate Windows 7 has been changed it will no longer activate against LSU's activation server. To reset the product key back to it's original key follow the instructions below. 1. Open Command Prompt with Administrative Privileges (type 15626 Fri, 28 Mar 2025 13:02:03 GMTFri, 28 Mar 2025 13:02:03 GMThttps://grok.lsu.edu/article.aspx?articleid=17870 NOTE: This method is only intended for Windows Pro or Windows Home editions. Creating a Bootable USB for Windows 10: 1. Access the Windows 10 Installation Tool site. 2. Scroll down the page, and click Download Tool Now 3. Click Save File in the17870 Wed, 05 Feb 2025 15:16:07 GMTWed, 05 Feb 2025 15:16:07 GMThttps://grok.lsu.edu/article.aspx?articleid=17513 Mounting an Image in Windows 8: 1. Locate your ISO File on your computer. 2. Right click the file and select Properties from the context menu, the last option listed. 3. Press Change near the top of the window that appears. (To open your ISO with Windows expl17513 Wed, 05 Feb 2025 14:46:32 GMTWed, 05 Feb 2025 14:46:32 GMThttps://grok.lsu.edu/article.aspx?articleid=15960 To find the MAC Address on a Windows 7 or 10 Computer: 1. Open the Windows Command Prompt . a. Click the Start menu. Type Command Prompt in the search box and press Enter . b. Click on the Command Prompt , displayed in the search results. NOTE: You may also open Command P15960 Wed, 05 Feb 2025 13:47:58 GMTWed, 05 Feb 2025 13:47:58 GMThttps://grok.lsu.edu/article.aspx?articleid=20624 Network Reset can solve connection problems that might occur after upgrading versions or fix problems connecting to shared network drives. Reset removes all network adapters and adapter settings from your PC. After you restart your computer, any network adapters are reinstalled, and the settings re20624 Wed, 05 Feb 2025 11:52:30 GMTWed, 05 Feb 2025 11:52:30 GMThttps://grok.lsu.edu/article.aspx?articleid=18014 To View the Timezone: 1. Click on the bottom right corner of the desktop where the time and date are located. 2. Click on the Date and Time settings link at the bottom of the popup window. 3. You are now able to view and customize the time zone. 18014 Wed, 05 Feb 2025 11:02:49 GMTWed, 05 Feb 2025 11:02:49 GMThttps://grok.lsu.edu/article.aspx?articleid=18152 Windows 11: Finding Your IP Address This will describe how to find Windows 11 IP address: 1. In the Search bar of your Start menu, type cmd and click cmd . NOTE: This can also be done using the Windows key + R and entering in " cmd ". 2. In the Command18152 Wed, 05 Feb 2025 08:40:56 GMTWed, 05 Feb 2025 08:40:56 GMThttps://grok.lsu.edu/article.aspx?articleid=18609 Allow Access to Use Remote Desktop Connection Before Remote Desktop can be used, permission has to be granted to the specific accounts that you would like to Allow to connect to your computer remotely. This is typically done on your Office Computer . 1. Click the Start menu from you18609 Tue, 04 Feb 2025 14:23:53 GMTTue, 04 Feb 2025 14:23:53 GMThttps://grok.lsu.edu/article.aspx?articleid=19477 Network Reset can solve connection problems that might occur after upgrading versions or fix problems connecting to shared network drives. Reset removes all network adapters and adapter settings from your PC. After you restart your computer, any network adapters are reinstalled, and the settings re19477 Mon, 03 Feb 2025 15:42:29 GMTMon, 03 Feb 2025 15:42:29 GMThttps://grok.lsu.edu/article.aspx?articleid=18015 General Activation Information: Before you can have a Successful Activation, your System Clock Time MUST MATCH the LSU KMS Server System Clock Time . If they DO NOT match, you MUST Manually Change your System Clock Time to match. Make sure the Time Zone is set to:18015 Fri, 17 Jan 2025 08:15:32 GMTFri, 17 Jan 2025 08:15:32 GMThttps://grok.lsu.edu/article.aspx?articleid=19630 General Information Windows is the most popular Operating System due to its advanced and user-friendly designs introduced in the most recent versions of Windows 10 & 11. This Operating System is very practical with different features integrated such as the new Microsoft Edge, as well as19630 Thu, 16 Jan 2025 14:31:27 GMTThu, 16 Jan 2025 14:31:27 GMThttps://grok.lsu.edu/article.aspx?articleid=17135 Find the MAC Address on a Windows 8 Computer 1. Press the Windows key on your keyboard to access the Start screen, then type " cmd ." ( cmd is the shortened term for Command Prompt. ) 2. A search box will automatically appear and display the result. Click Apps , the first option li17135 Thu, 09 Jan 2025 13:21:20 GMTThu, 09 Jan 2025 13:21:20 GMThttps://grok.lsu.edu/article.aspx?articleid=162 The following article discusses which files need to be backed up. There are many ways users lose information on a computer unintentionally. If files are regularly backed up and kept in a separate place, information can be saved. Deciding which files to back up is personal. Files that need to be bac162 Thu, 09 Jan 2025 12:57:45 GMTThu, 09 Jan 2025 12:57:45 GMThttps://grok.lsu.edu/article.aspx?articleid=17810 To Upgrade from Windows 10 to Windows 11: 1. Download Windows 11 Enterprise from TigerWare . If you are a student, please see Windows: Download Install File & Retrieve Product Key (Students) 2. After the installation finished, double click the ISO file (should be located in your 17810 Fri, 03 Jan 2025 13:41:12 GMTFri, 03 Jan 2025 13:41:12 GMThttps://grok.lsu.edu/article.aspx?articleid=15507 Enhanced Capabilities Windows Server 2008 R2 provides four enhanced capability editions that allow businesses to be successful. Deciding which option is best for your business is not just a comparison of features, but rather a decision that involves specific needs in solving problems and meeti15507 Fri, 03 Jan 2025 13:20:27 GMTFri, 03 Jan 2025 13:20:27 GMThttps://grok.lsu.edu/article.aspx?articleid=17873 To Upgrade from Windows 7 to Windows 10: 1. Download Windows 10 Enterprise from TigerWare . 2. After the installation finished, burn the .iso file through Rufus. (Click here to learn how to burn a Windows 10 .iso file) 3. Once you finish burning the file, pl17873 Fri, 03 Jan 2025 13:20:09 GMTFri, 03 Jan 2025 13:20:09 GMT