https://grok.lsu.edu/New Operating Systems articles!60https://grok.lsu.edu/article.aspx?articleid=20699 On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" 20699Tue, 16 Dec 2025 14:29:45 GMThttps://grok.lsu.edu/article.aspx?articleid=20652 Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Off-campus connections will require VPN to se20652Wed, 30 Apr 2025 12:29:11 GMThttps://grok.lsu.edu/article.aspx?articleid=20625 Signing in with a Microsoft Account: 1. Click the Start button at the bottom left of your screen. 2. On the start menu, select Settings . 3. Once the Settings screen appears, choose Accounts . 4. On the accounts screen, select Sign in 20625Tue, 23 Sep 2025 08:09:39 GMThttps://grok.lsu.edu/article.aspx?articleid=20624 Network Reset can solve connection problems that might occur after upgrading versions or fix problems connecting to shared network drives. Reset removes all network adapters and adapter settings from your PC. After you restart your computer, any network adapters are reinstalled, and the settings re20624Wed, 05 Feb 2025 11:52:30 GMThttps://grok.lsu.edu/article.aspx?articleid=20582 Summary: This article shows you the step-by-step process of how to send a print job from your Windows laptop to one of the LSU Public Access computer lab print servers via LSU's Wireless Network. Anyone with a valid PAWS ID and a Tiger Card can print documents remotely to any of the LSU20582Mon, 01 Apr 2024 08:13:12 GMThttps://grok.lsu.edu/article.aspx?articleid=20553 General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer20553Tue, 08 Jul 2025 12:54:43 GMThttps://grok.lsu.edu/article.aspx?articleid=20542 General Information Windows 11 is a Microsoft Operating System (OS). Along with its many similarities to Windows 10, including the new design of the Start menu, Windows 11 also introduces a more strict requirement among device specifications in order to upgrade. Other features include: 20542Mon, 14 Apr 2025 11:04:24 GMThttps://grok.lsu.edu/article.aspx?articleid=20463 General Information This information has to do with the way the computer processes information and its available current features. Newer versions are more secure and can handle newer programs more effectively. To determine what version you are using on your Mac Operating System, follow the s20463Wed, 20 Mar 2024 10:43:04 GMThttps://grok.lsu.edu/article.aspx?articleid=20462 General Information This information has to do with the way the computer processes information and its available current features. Newer versions are more secure and can handle newer programs more effectively. To determine what version you are using on your Windows Operating System, follow t20462Thu, 07 Aug 2025 11:10:44 GMThttps://grok.lsu.edu/article.aspx?articleid=20462 General Information This information has to do with the way the computer processes information and its available current features. Newer versions are more secure and can handle newer programs more effectively. To determine what version you are using on your Windows Operating System, follow t20462Thu, 07 Aug 2025 11:10:44 GMThttps://grok.lsu.edu/article.aspx?articleid=19853 When trying to install applications from Tigerware, your Mac (running MacOS Mojave or greater) may display an error message indicating the application is "damaged and can't be opened" and request you "Eject disk image". This is due to MacOS's "Gatekeeper" which is intended to prevent users from ins19853Thu, 09 Nov 2023 13:34:46 GMThttps://grok.lsu.edu/article.aspx?articleid=19653 How to Clear Cached/Saved Credentials on MacOS (10.8+) Keychain Access, found in the Utilities application folder, is a tool that allows the user to save credentials in a secure cache, eliminating the need to remember dozens of usernames and passwords. To clear the cache of saved credentials, 19653Tue, 29 Jul 2025 14:15:24 GMThttps://grok.lsu.edu/article.aspx?articleid=19650 To Clear Cached Credentials in Windows 10: 1. Click on the Search icon in the bottom left corner of the screen and type in Credential Manager . Click on the icon when it appears. 2. The next window is where you can manage your credentials. Next to the credential that you w19650Wed, 20 Mar 2024 16:29:21 GMThttps://grok.lsu.edu/article.aspx?articleid=19631 General Information Mac OS is the operating system that is used for all Apple products. There are many different versions available. It's simple to use and learn about, however it is constantly being updated so paying attention to the newest changes is essential to getting the mo19631Wed, 17 Jan 2024 16:02:53 GMThttps://grok.lsu.edu/article.aspx?articleid=19630 General Information Windows is the most popular Operating System due to its advanced and user-friendly designs introduced in the most recent versions of Windows 10 & 11. This Operating System is very practical with different features integrated such as the new Microsoft Edge, as well as19630Thu, 16 Jan 2025 14:31:27 GMThttps://grok.lsu.edu/article.aspx?articleid=19483 To Reset TCP / IP Stack in Windows 10. 1. Click the Start button in the bottom left corner of the screen. 2. Type Command Prompt in the Search bar. Then right-click on the Command Prompt icon, and select Run as administrator . 3. If prompted, select Yes 19483Thu, 17 Jul 2025 14:54:39 GMThttps://grok.lsu.edu/article.aspx?articleid=19482 If your network stopped working after a recent update, try uninstalling the network adapter. After uninstalling, restarting your computer will connect it to the latest driver. To Uninstall a Network Adapter Driver in Windows 10: 1. Click the Windows icon in the bottom left corner of the19482Thu, 03 Apr 2025 15:35:22 GMThttps://grok.lsu.edu/article.aspx?articleid=19480 Run the Network Troubleshooter 1. Click the search bar in the taskbar of the computer, and type Network Troubleshooter. Select Identify and repair network problems. 2. The Network Troubleshooter window will open up. Follow the steps of the troublemaker to see if that fixes t19480Fri, 01 Aug 2025 17:03:26 GMThttps://grok.lsu.edu/article.aspx?articleid=19479 Windows 10: Generate a Wireless Network Report 1. Click the Start button in the bottom left corner of the screen. 2. Type in command prompt , right click on the Command Prompt icon, and select Run as administrator . 3. If prompted, select Yes to allow 19479Mon, 05 Feb 2024 08:50:29 GMThttps://grok.lsu.edu/article.aspx?articleid=19478 An outdated Network Adapter Driver can result in connection issues - especially after upgrading to Windows 10. To check if this may be the cause, please see the following instructions. To Update Your Network Adapter in Windows 10: 1. Click the Start button in the bottom left-hand corner19478Fri, 03 May 2024 08:59:39 GMThttps://grok.lsu.edu/article.aspx?articleid=19477 Network Reset can solve connection problems that might occur after upgrading versions or fix problems connecting to shared network drives. Reset removes all network adapters and adapter settings from your PC. After you restart your computer, any network adapters are reinstalled, and the settings re19477Mon, 03 Feb 2025 15:42:29 GMThttps://grok.lsu.edu/article.aspx?articleid=19476 Sometimes Firewalls can affect connectivity. You can see if the connection issue is caused by a firewall by turning it off temporarily and then trying to visit a website you trust. IMPORTANT NOTE: Turning off your Firewall makes your PC more vulnerable to hackers, worms, or viruses. Turn i19476Wed, 02 Apr 2025 13:17:50 GMThttps://grok.lsu.edu/article.aspx?articleid=19428 To Add, Edit, or Remove Accounts in Windows Maps 1. Click the Windows button in the bottom left corner of the screen, and type Maps into the Search bar. 2. Click the Accounts button in the top right corner of the screen. To Add an Account: 1. C19428Fri, 29 Aug 2025 14:33:31 GMThttps://grok.lsu.edu/article.aspx?articleid=19332 Windows 10 allows the user to add more than one time zone to the clock feature in the taskbar. To Adjust the Date / Time in Windows 1. Right click the time and date, in the bottom right corner and select Adjust Date and Time. 2. On the right side of the Date & Time scr19332Mon, 01 Apr 2024 08:36:00 GMThttps://grok.lsu.edu/article.aspx?articleid=19328 Flushing the DNS is useful in the removal of bad caches since the flush completely removes all the information stored within the cache. To Flush the DNS Cache: 1.At the bottom left corner, type ' cmd ' in the Start menu's search bar , and press Enter . 2. Type ' ipco19328Mon, 07 Jul 2025 14:13:08 GMThttps://grok.lsu.edu/article.aspx?articleid=19317 Editing the Registry in Windows 10: Once in a while, the user may find it necessary to edit the registry to change Windows 10 configuration. NOTE: Before any registry editing, make sure to back up all entries within the registry. 1. Open the Start menu and type "19317Mon, 18 Mar 2024 13:40:59 GMThttps://grok.lsu.edu/article.aspx?articleid=19306 Windows 10 should automatically be able to detect wireless networks if any are available. To Find Wireless Networks in Windows 10: 1. Select the Connection tool in the bottom right corner of the desktop. 2. Click the option labeled Network Settings . 3.19306Mon, 28 Jul 2025 13:53:07 GMThttps://grok.lsu.edu/article.aspx?articleid=19304 Fresh to Windows 10 is the ability to change/switch the computer screen to another screen or even projector. These steps will show, clearly, how to switch the computer screen, if possible. To Switch Your Computer Screen: 1. Click the search bar found in the bottom left of the screen, and 19304Fri, 15 Aug 2025 13:47:21 GMThttps://grok.lsu.edu/article.aspx?articleid=18953 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Please note that eduroam is only tested and confirmed to be compatible with Mac OS High Sierra 10.13.6 and higher versions. Connect to the eduroam Wireless 18953Tue, 27 Feb 2024 15:53:28 GMThttps://grok.lsu.edu/article.aspx?articleid=18953 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Please note that eduroam is only tested and confirmed to be compatible with Mac OS High Sierra 10.13.6 and higher versions. Connect to the eduroam Wireless 18953Tue, 27 Feb 2024 15:53:28 GMThttps://grok.lsu.edu/article.aspx?articleid=18950 General Information Apple's MacOS Sierra is version 10.12 of the Mac operating system released in October 2016. MacOS Sierra is a modern operating system that combines the power and stability of UNIX with the legendary elegance of the Macintosh. Download & Installation Instruct18950Fri, 02 Feb 2024 13:29:17 GMThttps://grok.lsu.edu/article.aspx?articleid=18949 Determine if you are on the LSU Domain - Mac OS X Sierra (10.12) 1. Open System Preferences. 2. Click the Network icon. 3. Click the Advanced... button in the Network options window. 4. Under the WINS tab you should see a field entitled Work18949Tue, 18 Feb 2025 07:41:05 GMThttps://grok.lsu.edu/article.aspx?articleid=18949 Determine if you are on the LSU Domain - Mac OS X Sierra (10.12) 1. Open System Preferences. 2. Click the Network icon. 3. Click the Advanced... button in the Network options window. 4. Under the WINS tab you should see a field entitled Work18949Tue, 18 Feb 2025 07:41:05 GMThttps://grok.lsu.edu/article.aspx?articleid=18949 Determine if you are on the LSU Domain - Mac OS X Sierra (10.12) 1. Open System Preferences. 2. Click the Network icon. 3. Click the Advanced... button in the Network options window. 4. Under the WINS tab you should see a field entitled Work18949Tue, 18 Feb 2025 07:41:05 GMThttps://grok.lsu.edu/article.aspx?articleid=18616 Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Off-campus connections will require VPN to se18616Thu, 11 Apr 2024 13:54:49 GMThttps://grok.lsu.edu/article.aspx?articleid=18609 Allow Access to Use Remote Desktop Connection Before Remote Desktop can be used, permission has to be granted to the specific accounts that you would like to Allow to connect to your computer remotely. This is typically done on your Office Computer . 1. Click the Start menu from you18609Tue, 04 Feb 2025 14:23:53 GMThttps://grok.lsu.edu/article.aspx?articleid=18608 Add a User to the Administrator Group Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Of18608Mon, 18 Aug 2025 14:51:07 GMThttps://grok.lsu.edu/article.aspx?articleid=18156 Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box. 2. In the control panel, click User Accounts , which is located towards the bottom of the list. 3. Click on Manage Credentials on the 18156Fri, 13 Feb 2026 13:13:41 GMThttps://grok.lsu.edu/article.aspx?articleid=18152 Windows 11: Finding Your IP Address This will describe how to find Windows 11 IP address: 1. In the Search bar of your Start menu, type cmd and click cmd . NOTE: This can also be done using the Windows key + R and entering in " cmd ". 2. In the Command18152Wed, 05 Feb 2025 08:40:56 GMThttps://grok.lsu.edu/article.aspx?articleid=18125 General Information Ubuntu is a well known and widely used variation of Linux that focuses on user-friendliness with an open source mantra. It is completely free in its entirety and updated continuously, supported by only donations, business services, and community volunteers. It boasts18125Wed, 08 Nov 2023 10:40:22 GMThttps://grok.lsu.edu/article.aspx?articleid=18089 Step 1 - On the Computer That You Want To CONNECT TO : These steps allow for Remote Access to a specific Windows Computer. This is typically your Office Computer, however it could also be a server or other departmental resource. 1. Open the Windows 10 System folder. a. To 18089Wed, 31 Jan 2024 13:18:32 GMThttps://grok.lsu.edu/article.aspx?articleid=18059 Manually Set Up Pharos Pop-Up Client: 1. At the top left corner of your screen, click the Apple icon. 2. Click on System Preferences. 3. On the System Preferences screen, click Users & Groups. 4. On the next screen, select Login Items. 18059Thu, 02 Jan 2025 12:44:59 GMThttps://grok.lsu.edu/article.aspx?articleid=18026 To Open Command Prompt as an Administrator: 1. Press the Windows Start button at the bottom left. 2. Type in " Command Prompt ". 3. Right click on Command Prompt and click " Run as administrator ". 4. Click Yes if the Windows 10 User Account Control prompt is displayed. 18026Wed, 20 Mar 2024 12:55:12 GMThttps://grok.lsu.edu/article.aspx?articleid=18015 General Activation Information: Before you can have a Successful Activation, your System Clock Time MUST MATCH the LSU KMS Server System Clock Time . If they DO NOT match, you MUST Manually Change your System Clock Time to match. Make sure the Time Zone is set to:18015Fri, 17 Jan 2025 08:15:32 GMThttps://grok.lsu.edu/article.aspx?articleid=18014 To View the Timezone: 1. Click on the bottom right corner of the desktop where the time and date are located. 2. Click on the Date and Time settings link at the bottom of the popup window. 3. You are now able to view and customize the time zone. 18014Wed, 05 Feb 2025 11:02:49 GMThttps://grok.lsu.edu/article.aspx?articleid=18011 Determine if you are on the LSU Domain - Mac OS X El Capitan (10.11) 1. Open System Preferences. 2. Click the Network icon, which is located under Internet & Wireless. 3. Click Advanced in the Network dialog box. 4. Under the WINS tab y18011Mon, 29 Sep 2025 09:06:52 GMThttps://grok.lsu.edu/article.aspx?articleid=18011 Determine if you are on the LSU Domain - Mac OS X El Capitan (10.11) 1. Open System Preferences. 2. Click the Network icon, which is located under Internet & Wireless. 3. Click Advanced in the Network dialog box. 4. Under the WINS tab y18011Mon, 29 Sep 2025 09:06:52 GMThttps://grok.lsu.edu/article.aspx?articleid=18011 Determine if you are on the LSU Domain - Mac OS X El Capitan (10.11) 1. Open System Preferences. 2. Click the Network icon, which is located under Internet & Wireless. 3. Click Advanced in the Network dialog box. 4. Under the WINS tab y18011Mon, 29 Sep 2025 09:06:52 GMThttps://grok.lsu.edu/article.aspx?articleid=18010 Change the BIOS Boot Order on OS X El Capitan: 1. Open System Preferences . 2. Select Startup Disk . 3. Available systems will display: Select the system in the middle of the screen to use to start up the computer. 4. Select Restart in the mid18010Wed, 06 Dec 2023 15:24:50 GMThttps://grok.lsu.edu/article.aspx?articleid=18009 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Connect to the eduroam Wireless Network 1. Select System Preferences. (Dock Icon or Apple Logo drop-down box.) 2. Select Network. 18009Wed, 12 Feb 2025 08:47:49 GMT