https://grok.lsu.edu/Updated Connect to Wi-Fi (eduroam Wireless) articles!60https://grok.lsu.edu/article.aspx?articleid=17358 Browser Settings: Check your Browser Settings & make sure the following are NOT Enabled: Chrome Click on the ellipses button (...) at top right, choose Settings , choose the Settings Menu button at top left corner, select System , then click Open your computer's proxy 17358 Mon, 09 Mar 2026 15:12:35 GMTMon, 09 Mar 2026 15:12:35 GMThttps://grok.lsu.edu/article.aspx?articleid=18156 Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box. 2. In the control panel, click User Accounts , which is located towards the bottom of the list. 3. Click on Manage Credentials on the 18156 Fri, 13 Feb 2026 13:13:41 GMTFri, 13 Feb 2026 13:13:41 GMThttps://grok.lsu.edu/article.aspx?articleid=16992 Problem: The Windows Client Cannot Connect to eduroam On certain Windows computers, the AAA Certificate Services was not included in the certificate store of the original installation media. Without this certificate, Windows client cannot connect to eduroam because it could not verify16992 Tue, 16 Dec 2025 14:43:31 GMTTue, 16 Dec 2025 14:43:31 GMThttps://grok.lsu.edu/article.aspx?articleid=20699 On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" 20699 Tue, 16 Dec 2025 14:29:45 GMTTue, 16 Dec 2025 14:29:45 GMThttps://grok.lsu.edu/article.aspx?articleid=17340 5 GHz Network Band Capability Check on a Mac 1. Click the Apple icon located in the top-left portion of the screen and select About this Mac . 2. Click System Report on the menu displayed. 3. On the Left-hand side column, scroll down options until you17340 Fri, 19 Sep 2025 08:38:10 GMTFri, 19 Sep 2025 08:38:10 GMThttps://grok.lsu.edu/article.aspx?articleid=5252 General Information Available to: LSU Students, Faculty, Staff, Visitors who participate in eduroam, and Sponsored Guests. Available Wireless Networks that are broadcasted on the LSU Campus: eduroam : The wireless network provides secure connectivity to LSU stud5252 Fri, 29 Aug 2025 11:06:43 GMTFri, 29 Aug 2025 11:06:43 GMThttps://grok.lsu.edu/article.aspx?articleid=17412 Connect to Eduroam on an iPad: 1. From the home screen, tap Settings . 2. Tap Wi-Fi on the left-hand side panel. 3. Make sure the Wi-Fi is turned ON and tap eduroam . 4. Enter your LSU ID and password and tap Join . You must include @lsu.17412 Wed, 27 Aug 2025 08:00:49 GMTWed, 27 Aug 2025 08:00:49 GMThttps://grok.lsu.edu/article.aspx?articleid=17547 Please see below for how to Forget a Network on various devices. Windows PCs Windows 10 Windows 8.1 Windows 7 Mac OS X OS X Mobile Devices iOS Android 17547 Fri, 15 Aug 2025 08:12:42 GMTFri, 15 Aug 2025 08:12:42 GMThttps://grok.lsu.edu/article.aspx?articleid=16895 NOTE: Although this article has been recently updated, if you still need help connecting your Apple TV, please contact the ResLife IT Service Desk at https://itservice.lsu.edu/TDClient/34/Portal/Home/ or call 225-578-0560. We apologize for any inconveniences caused. Thank you! Expecta16895 Wed, 13 Aug 2025 07:58:41 GMTWed, 13 Aug 2025 07:58:41 GMThttps://grok.lsu.edu/article.aspx?articleid=13954 Getting Started If you are a visitor to LSU and your institution participates in eduroam: Log into the eduroam wireless network. Use YOUR credentials from YOUR institution to log on to LSU's secure eduroam wireless network. Other visitors who need access to wir13954 Tue, 12 Aug 2025 13:34:42 GMTTue, 12 Aug 2025 13:34:42 GMThttps://grok.lsu.edu/article.aspx?articleid=17548 To Forget a Wireless Network (Android Devices): 1. Select Settings (Within Apps Folder or on Home Screen) 2. Open Wi-Fi Settings and locate network to be deleted. 3. Select the network and choose "Forget " to remove the network settings on your device. 17548 Mon, 11 Aug 2025 13:50:26 GMTMon, 11 Aug 2025 13:50:26 GMThttps://grok.lsu.edu/article.aspx?articleid=5415 Most Common Problems 1. Computer Date & Time : If your computer has the wrong date and time it won't be able to connect to eduroam. 2. Password Change : Make sure your password change has taken effect by logging to a lab computer. See Wireless: Remove Cached Credentials5415 Wed, 06 Aug 2025 17:06:15 GMTWed, 06 Aug 2025 17:06:15 GMThttps://grok.lsu.edu/article.aspx?articleid=5979 Guest Accounts for Wireless Connectivity An LSU NetGuest account is required to provide guests on LSU campus with internet access via Guest Wireless. The NetGuest account does not provide access to any other campus resource. Any full-time member of the LSU Faculty or Staff may request a Net5979 Wed, 30 Jul 2025 10:15:41 GMTWed, 30 Jul 2025 10:15:41 GMThttps://grok.lsu.edu/article.aspx?articleid=18965 To connect to eduroam using a Samsung Galaxy: 1. Open the Settings application. 2. Locate the Wi-Fi on the left-hand side of the screen. 3. Select eduroam from the Wi-Fi settings. 4. Login with your myLSU ID and password in the Identity and Password 18965 Mon, 28 Jul 2025 15:39:48 GMTMon, 28 Jul 2025 15:39:48 GMThttps://grok.lsu.edu/article.aspx?articleid=20553 General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer20553 Tue, 08 Jul 2025 12:54:43 GMTTue, 08 Jul 2025 12:54:43 GMThttps://grok.lsu.edu/article.aspx?articleid=17380 iPhone and iPod Touch are supported on the eduroam wireless network with iOS 11 and up. Your device must also support WPA2 Enterprise to connect. In most cases, iPhones older than iPhone 5 will not connect for this reason. NOTE : If you haven't already downloaded iOS 11, visit the Apple 17380 Mon, 07 Jul 2025 13:45:24 GMTMon, 07 Jul 2025 13:45:24 GMThttps://grok.lsu.edu/article.aspx?articleid=13950 LSU students, faculty and staff can use their myLSU account ID @lsu.edu to log on to the network when visiting an eduroam participating institution . Understanding the Difference Between "Authentication" & "Authorization" There are two elements in the eduroam architecture that need t13950 Mon, 07 Jul 2025 13:24:09 GMTMon, 07 Jul 2025 13:24:09 GMThttps://grok.lsu.edu/article.aspx?articleid=17527 How to Forget a Network (iOS 7): 1. Choose Settings . 2. Select WiFi within Settings. 3. Locate Eduroam within available Wi-Fi networks. 4. Open Eduroam Network Settings (Click on the "i" Circle). 5. Choose Forget17527 Thu, 10 Apr 2025 08:25:40 GMTThu, 10 Apr 2025 08:25:40 GMThttps://grok.lsu.edu/article.aspx?articleid=17401 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instructi17401 Fri, 04 Apr 2025 08:25:25 GMTFri, 04 Apr 2025 08:25:25 GMThttps://grok.lsu.edu/article.aspx?articleid=17399 LSU Wireless Settings Network SSID: eduroam Security: 802.1x EAP EAP Method: PEAP Phase 2 Authentication: MSCHAPV2 CA Certificate & Client Certificate: Blank or (Not Specified) Identity: Enter your myLSU account ID (mtiger1@lsu.edu) Anonymous Identity: Blan17399 Thu, 03 Apr 2025 11:17:08 GMTThu, 03 Apr 2025 11:17:08 GMThttps://grok.lsu.edu/article.aspx?articleid=1573 General Information Often, due to (vendor-supplied) power-saving programs or accident, the wireless ‘radio’ can be disabled and it may be difficult to re-enable by using the Windows Wireless Configuration menus. The Function Key “Fn” when held with a Function key ‘F2’ for many Dell laptops, 1573 Wed, 02 Apr 2025 14:02:06 GMTWed, 02 Apr 2025 14:02:06 GMThttps://grok.lsu.edu/article.aspx?articleid=17696 For more information on the eduroam wireless network, see Wireless at LSU. To Connect to Eduroam Using OS X Mavericks: 1. Select System Preferences from the dock. 2. Click Network . 3. Select the drop-down menu, and click eduroam . Then, click 17696 Wed, 26 Mar 2025 12:43:46 GMTWed, 26 Mar 2025 12:43:46 GMThttps://grok.lsu.edu/article.aspx?articleid=18009 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Connect to the eduroam Wireless Network 1. Select System Preferences. (Dock Icon or Apple Logo drop-down box.) 2. Select Network. 18009 Wed, 12 Feb 2025 08:47:49 GMTWed, 12 Feb 2025 08:47:49 GMThttps://grok.lsu.edu/article.aspx?articleid=17485 General Information Support for Linux is limited, however, ITS has successfully configured and connected Linux devices to eduroam. The following steps will show you how to connect to eduroam. 1. Click on the Network Manager icon on the top right near the clock. 2. Select the eduro17485 Fri, 17 Jan 2025 08:48:48 GMTFri, 17 Jan 2025 08:48:48 GMThttps://grok.lsu.edu/article.aspx?articleid=5628 Wireless 802.11 Definition: 802.11 is a standard that was developed by the Institute of Electrical and Electronic Engineers (IEEE). It is the original wireless specification. Extensions of the 802.11 standard were given the same number with a letter suffix. 802.11 Provides up to 2Mbp5628 Thu, 02 Jan 2025 14:38:52 GMTThu, 02 Jan 2025 14:38:52 GMThttps://grok.lsu.edu/article.aspx?articleid=7001 Wireless coverage throughout the LSU campus is extensive. This image can give you a good idea of the buildings and outdoor areas that have wireless capabilities. 7001 Thu, 02 Jan 2025 12:45:09 GMTThu, 02 Jan 2025 12:45:09 GMThttps://grok.lsu.edu/article.aspx?articleid=17402 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well17402 Fri, 15 Nov 2024 11:18:19 GMTFri, 15 Nov 2024 11:18:19 GMThttps://grok.lsu.edu/article.aspx?articleid=17388 General Information On May 17th 2014, ITS officially RETIRED the secure wireless network " lsusecure, " making " eduroam " the ONLY secure wireless option at LSU. For many years, ITS has made eduroam available to make it possible for visitors from participating universities to 17388 Fri, 15 Nov 2024 10:01:35 GMTFri, 15 Nov 2024 10:01:35 GMThttps://grok.lsu.edu/article.aspx?articleid=17953 General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer'17953 Thu, 17 Oct 2024 13:20:22 GMTThu, 17 Oct 2024 13:20:22 GMThttps://grok.lsu.edu/article.aspx?articleid=17404 General Information Before proceeding make sure you have the latest Service Packs and Windows updates installed, and also make sure your wireless adapter has the latest drivers. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer's we17404 Thu, 17 Oct 2024 12:55:16 GMTThu, 17 Oct 2024 12:55:16 GMThttps://grok.lsu.edu/article.aspx?articleid=14049 Joining Eduroam Currently the University of Tennessee maintains the top level server for the United States. If your institution is interested in joining eduroam, please visit the Eduroam site . You may also view the List of eduroam institutions , or view the International eduroam 14049 Thu, 29 Aug 2024 07:35:52 GMTThu, 29 Aug 2024 07:35:52 GMThttps://grok.lsu.edu/article.aspx?articleid=17341 To Determine 5 GHz Network Band Capability: Check on Windows: 1. Search " cmd " in the Start Menu . 2. Type " netsh wlan show drivers " in the Command Prompt & Press Enter . 3. Look for the " Radio types supported " section. Deter17341 Tue, 13 Aug 2024 15:11:43 GMTTue, 13 Aug 2024 15:11:43 GMThttps://grok.lsu.edu/article.aspx?articleid=1468 This article applies to machines running Mac OS 10.4 and below. NOTE : For this process to work correctly, the date and time of your machine must be accurate for the certificate picture below to be verified. To Connect to eduroam: 1. Open Internet Connect (located in the Ap1468 Tue, 16 Jul 2024 11:14:07 GMTTue, 16 Jul 2024 11:14:07 GMThttps://grok.lsu.edu/article.aspx?articleid=13948 General Information An abbreviation for EDUcation ROAMing, eduroam is a secure roaming infrastructure that allows you to use your university's credentials to access the internet at participating institutions. For LSU, this gives wireless access at other participating institutions usi13948 Wed, 01 May 2024 10:17:03 GMTWed, 01 May 2024 10:17:03 GMThttps://grok.lsu.edu/article.aspx?articleid=17398 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instruct17398 Mon, 15 Apr 2024 11:34:18 GMTMon, 15 Apr 2024 11:34:18 GMThttps://grok.lsu.edu/article.aspx?articleid=17594 General Information For more information on the LSU Wireless Network, view the following site: Wireless at LSU . Connect to the eduroam Wireless Network 1. Select System Preferences . (Dock Icon or Apple Logo drop-down box.) 2. Select Network . 17594 Fri, 22 Mar 2024 13:21:00 GMTFri, 22 Mar 2024 13:21:00 GMThttps://grok.lsu.edu/article.aspx?articleid=1587 General Information The LSU wireless network is available to all LSU students, faculty, and staff. It provides all the conveniences of a regular wired connection without the need for cables. As a shared resource, wireless networking is intended primarily to supplement the campus wired infrastr1587 Wed, 20 Mar 2024 12:27:18 GMTWed, 20 Mar 2024 12:27:18 GMThttps://grok.lsu.edu/article.aspx?articleid=17391 General Information The LSU wireless guest network ( lsuguest ) is for the exclusive use of sponsored guests. Access to lsuguest requires user authentication in the form of a web portal. LSU faculty and staff can create guest accounts at netguest.lsu.edu . Before logging in, you need t17391 Mon, 18 Mar 2024 13:50:45 GMTMon, 18 Mar 2024 13:50:45 GMThttps://grok.lsu.edu/article.aspx?articleid=19658 Have a myLSU ID? eduroam : Login with <username> @lsu.edu and your myLSU password . Don't forget the @lsu.edu - just your myLSU username will not work! After 3 failed sign-in attempts , you will be temporarily locked out for 15 minutes. After this, you19658 Mon, 18 Mar 2024 12:30:12 GMTMon, 18 Mar 2024 12:30:12 GMThttps://grok.lsu.edu/article.aspx?articleid=18953 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Please note that eduroam is only tested and confirmed to be compatible with Mac OS High Sierra 10.13.6 and higher versions. Connect to the eduroam Wireless 18953 Tue, 27 Feb 2024 15:53:28 GMTTue, 27 Feb 2024 15:53:28 GMThttps://grok.lsu.edu/article.aspx?articleid=17405 To Connect to Eduroam using a Windows 7 Phone: 1. Tap Settings , located on the Start screen of your Windows Phone 7 device. 2. Tap Wi-Fi , located under Settings . 3. Tap eduroam , located under Settings . 4. Make sure that Wi-Fi networking is ON 17405 Tue, 27 Feb 2024 07:43:32 GMTTue, 27 Feb 2024 07:43:32 GMThttps://grok.lsu.edu/article.aspx?articleid=17397 This article contains some tips on how one may want to troubleshoot network problems on an Android phone. If you are having trouble connecting to the WiFi network try the following the solutions. Clear Security Certificates Go to Settings, Select Security, Select Clear All Credentials. 17397 Thu, 22 Feb 2024 16:24:42 GMTThu, 22 Feb 2024 16:24:42 GMThttps://grok.lsu.edu/article.aspx?articleid=17526 How to Forget a Network (Mac OS X): 1. Open System Preferences. 2. Select Network within System Preferences. 3. Choose Wi-Fi (Option on the left) 4. Select Advanced... (Located near the bottom right) 5. Select the Wi-Fi Networ17526 Mon, 05 Feb 2024 09:28:43 GMTMon, 05 Feb 2024 09:28:43 GMThttps://grok.lsu.edu/article.aspx?articleid=17400 This article is on how to connect your Nook Tablet to eduroam. Note: These instructions will also work on the Nook Color and Nook Simple Touch. To Connect Your Nook Device to the eduroam Network: 1. Select the Nook Button . 2. Select Settings . 3. Se17400 Fri, 02 Feb 2024 10:25:55 GMTFri, 02 Feb 2024 10:25:55 GMThttps://grok.lsu.edu/article.aspx?articleid=1402114021 Thu, 01 Feb 2024 16:21:36 GMTThu, 01 Feb 2024 16:21:36 GMThttps://grok.lsu.edu/article.aspx?articleid=17880 To Forget a Wireless Network (Windows10): 1. In the bottom right corner of your screen, select the Networking tab. 2. A list of available networks will appear. Select Network & Internet Settings . 3. Select Wi-Fi on the left side of the screen. 17880 Tue, 30 Jan 2024 13:57:37 GMTTue, 30 Jan 2024 13:57:37 GMThttps://grok.lsu.edu/article.aspx?articleid=17813 Connecting to eduroam on a Windows 10 Machine: 1. Select the Wi-Fi button at the bottom right hand corner of the screen. 2. Select eduroam in the menu and click Connect . 3. If prompted, enter your myLSU ID (include @lsu.edu) and password. 17813 Wed, 10 Jan 2024 14:13:30 GMTWed, 10 Jan 2024 14:13:30 GMThttps://grok.lsu.edu/article.aspx?articleid=17241 Availability of High-Density Wireless at LSU This message is intended to educate you, the Technical Service Professionals at LSU, on wireless and the challenges ITS faces with high-density deployments. Should your department begin to consider moving towards requiring laptops or tablets for its17241 Wed, 10 Jan 2024 13:34:55 GMTWed, 10 Jan 2024 13:34:55 GMThttps://grok.lsu.edu/article.aspx?articleid=247 Wireless coverage throughout the LSU campus is extensive. This image can give you a good idea of the buildings and outdoor areas that have wireless capabilities. 247 Mon, 08 Jan 2024 12:09:32 GMTMon, 08 Jan 2024 12:09:32 GMThttps://grok.lsu.edu/article.aspx?articleid=17074 When setting up a Time Capsule device on LSU's network, certain measures need to be taken to ensure university network policies are followed. (See PS-131 Network Security for more information.) Connect the Ethernet cable to your Time Capsule using the Ethernet WAN port. DO NOT plug any17074 Fri, 05 Jan 2024 14:45:45 GMTFri, 05 Jan 2024 14:45:45 GMT