https://grok.lsu.edu/Updated LSUMail articles!60https://grok.lsu.edu/article.aspx?articleid=16980 General Information LSU Faculty, Students & Staff may notice that they are receiving valid e-mail messages in their Junk E-mail / Spam folder. The reason this is occurs is due to the Spam Filtering that is being performed on the e-mail messages that are delivered to ALL LSU16980 Tue, 31 Mar 2026 07:19:39 GMTTue, 31 Mar 2026 07:19:39 GMThttps://grok.lsu.edu/article.aspx?articleid=15947 Overview A contact group (also called a distribution list or contact list) in Microsoft Outlook is a collection of email addresses grouped under a single name. When you send an email to the contact group, Outlook automatically delivers the message to every member in the list. Contact g15947 Fri, 20 Mar 2026 15:44:29 GMTFri, 20 Mar 2026 15:44:29 GMThttps://grok.lsu.edu/article.aspx?articleid=15927 What Wasn't Moved to LSUMail? The following is a list of components that cannot be migrated to LSUMail along with links to GROK articles on how to set up the same feature for LSUMail. You will need to sign in to your new LSUMail account and reconfigure the feature using the settings in your15927 Fri, 20 Mar 2026 15:42:00 GMTFri, 20 Mar 2026 15:42:00 GMThttps://grok.lsu.edu/article.aspx?articleid=20570 Due to Microsoft’s updated cloud storage model, LSU is optimizing the use of Microsoft 365 (M365) services to remain within Microsoft’s new storage allocation limits and preserve capacity for our academic, research, and administrative needs. The new policy creates an Archive Mailbox where 20570 Wed, 18 Feb 2026 10:55:19 GMTWed, 18 Feb 2026 10:55:19 GMThttps://grok.lsu.edu/article.aspx?articleid=17521 LSUMail: Report Junk E-mail from Your Mailbox Junk and spam messages can be reported to Microsoft via the Reporting options in Outlook. LSU IT Security does not receive reports of Junk messages. Junk or spam messages should not be reported as phishing . Reporting spam messages as phi17521 Tue, 02 Dec 2025 09:47:16 GMTTue, 02 Dec 2025 09:47:16 GMThttps://grok.lsu.edu/article.aspx?articleid=16680 LSU Recommendation: NEVER Give Your Personal Information, Password or Credentials to E-mail Messages Requesting It. It is Most Likely a Scam. LSU & LSU Departments / Affiliates Will NEVER Request your Personal Information, nor will your LSU Accounts become ' deactivated ' for Not P16680 Tue, 02 Dec 2025 09:09:37 GMTTue, 02 Dec 2025 09:09:37 GMThttps://grok.lsu.edu/article.aspx?articleid=16006 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16006 Mon, 20 Oct 2025 11:08:30 GMTMon, 20 Oct 2025 11:08:30 GMThttps://grok.lsu.edu/article.aspx?articleid=19636 Report Phishing E-mails Phishing emails are malicious messages that attempt to trick recipients into providing sensitive information or performing fraudulent tasks. Users can report any suspicious or malicious message to LSU IT Security and Policy (ITSP) for review through the Report optio19636 Mon, 22 Sep 2025 07:50:45 GMTMon, 22 Sep 2025 07:50:45 GMThttps://grok.lsu.edu/article.aspx?articleid=16636 This article explains how to set up an iPad for accessing the LSUMail e-mail system. iOS 10 Limitations Please note you will need to use the Outlook application for LSUMail if you are using iOS 10. In some instances Outlook will not install correctly on iOS 10 devices; should th16636 Wed, 17 Sep 2025 15:21:32 GMTWed, 17 Sep 2025 15:21:32 GMThttps://grok.lsu.edu/article.aspx?articleid=15986 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instructi15986 Wed, 17 Sep 2025 15:21:03 GMTWed, 17 Sep 2025 15:21:03 GMThttps://grok.lsu.edu/article.aspx?articleid=19574 By default, Outlook checks for new messages every 30 minutes. Sometimes the interval is even longer if your computer is busy. If you feel that you have new e-mails that are not showing up in Outlook, you have a few options: Option 1: Set up Outlook to check for new messages more often. 19574 Fri, 29 Aug 2025 08:05:00 GMTFri, 29 Aug 2025 08:05:00 GMThttps://grok.lsu.edu/article.aspx?articleid=14922 E-mail: Obtain the E-mail Headers Email headers contain important diagnostic information about the route an email message takes and the results of different security and authenticity checks. When reporting a message through the Report Phishing option in Outlook , the message and all 14922 Thu, 28 Aug 2025 08:11:49 GMTThu, 28 Aug 2025 08:11:49 GMThttps://grok.lsu.edu/article.aspx?articleid=16072 Calendar Sharing Problem When trying to share your LSUMail Calendar you get an error message about "permissions". Option 1: Possible Reason & Solution Reason 1: The person you are trying to share with is incorrectly specified. Check to make sure that the e-mail addre16072 Wed, 20 Aug 2025 11:03:01 GMTWed, 20 Aug 2025 11:03:01 GMThttps://grok.lsu.edu/article.aspx?articleid=15898 The Following Limits are Applied by Microsoft to your LSUMail Account These limits are subject to change. For the most up to date information on these limits, see Office 365: Exchange Online Limits . Description Limit 15898 Wed, 20 Aug 2025 10:30:28 GMTWed, 20 Aug 2025 10:30:28 GMThttps://grok.lsu.edu/article.aspx?articleid=16865 A password is a common form of authentication and is often the only barrier between you and your personal information. There are several tools that attackers use to assist in guessing or cracking a password. By creating a complex password and keeping it confidential, you make it more difficult f16865 Mon, 18 Aug 2025 12:38:36 GMTMon, 18 Aug 2025 12:38:36 GMThttps://grok.lsu.edu/article.aspx?articleid=16964 When you delete an e-mail in LSUMail, you have 14-DAYS to recover the deleted e-mail from your deleted items. To Recover E-mail Messages: Outlook Web App (OWA) : (mail.lsu.edu) ** OWA Variation Notice ** OWA is updated and experiences formatting cha16964 Thu, 14 Aug 2025 15:28:11 GMTThu, 14 Aug 2025 15:28:11 GMThttps://grok.lsu.edu/article.aspx?articleid=19835 The information in this article can be used for staff members who need to know how to access departmental email accounts that have been delegated to them. To Add Another Person's Mailbox: If you frequently refer to another Exchange folder, you can add the exchange mailbox to your own pro19835 Mon, 11 Aug 2025 14:33:21 GMTMon, 11 Aug 2025 14:33:21 GMThttps://grok.lsu.edu/article.aspx?articleid=17990 These steps will outline how to share your calendar with another LSUMail user. (You can only share your Outlook 2016 calendar with other people in the LSUMail e-mail system.) To Share Your Calendar in Outlook 2016: 1. Open Outlook 2016. 2. Switch to the Calendar tab located in17990 Thu, 07 Aug 2025 09:28:48 GMTThu, 07 Aug 2025 09:28:48 GMThttps://grok.lsu.edu/article.aspx?articleid=18079 Important Notes Before Exporting: 1. Make sure all folders are up to date before attempting to begin: Click the Update Folder button in Outlook. Check the status bar for the All Folders Are Up To Date status message, located at the right. 18079 Wed, 06 Aug 2025 15:03:09 GMTWed, 06 Aug 2025 15:03:09 GMThttps://grok.lsu.edu/article.aspx?articleid=18087 Set Up Mail Rules in Outlook 2016 (Windows) 1. Open Outlook 2016. 2. Click the Rules option and select the Create Rule... option . 3. In the window that appears, set the elements of your new rules and click the OK button . Referenced from: 18087 Wed, 06 Aug 2025 12:08:58 GMTWed, 06 Aug 2025 12:08:58 GMThttps://grok.lsu.edu/article.aspx?articleid=16377 To Edit Your Calendar Settings 1. Starting from the Home screen, tap Settings . 2. Scroll down & tap Calendar. LSUMail Server Settings Outgoing Mail Server (SMTP): outlook.office365.com Port: 587 Encryption Method: STARTLS Authentica16377 Fri, 01 Aug 2025 10:31:30 GMTFri, 01 Aug 2025 10:31:30 GMThttps://grok.lsu.edu/article.aspx?articleid=14981 General Information Evolution is a mail client for the Linux Operating system. Below are the instructions on how to set up Evolution for an LSUMail Account. Evolution can be used with Modern Authentication for use on and off-campus. Due to Conditional Access rules, we suggest using th14981 Fri, 01 Aug 2025 09:45:31 GMTFri, 01 Aug 2025 09:45:31 GMThttps://grok.lsu.edu/article.aspx?articleid=18082 In Outlook, you can export some information such as your contacts, emails, and calendar events to a .pst or .olm file. Once they are exported, you can import them into another Office program. In Windows , you will need to import a .pst file. Import by following the steps below. To Import Emai18082 Wed, 30 Jul 2025 16:59:24 GMTWed, 30 Jul 2025 16:59:24 GMThttps://grok.lsu.edu/article.aspx?articleid=16030 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16030 Wed, 30 Jul 2025 15:56:09 GMTWed, 30 Jul 2025 15:56:09 GMThttps://grok.lsu.edu/article.aspx?articleid=19789 Shared folders in Outlook are useful to meet business needs without having to share credentials. With an Exchange mailbox, folders in the mailbox may be shared with people in your Exchange organization. Two types of folder sharing: 1. Folder permissions provides viewing privileges to ot19789 Tue, 29 Jul 2025 13:40:46 GMTTue, 29 Jul 2025 13:40:46 GMThttps://grok.lsu.edu/article.aspx?articleid=15976 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen15976 Tue, 29 Jul 2025 10:16:44 GMTTue, 29 Jul 2025 10:16:44 GMThttps://grok.lsu.edu/article.aspx?articleid=17288 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement17288 Mon, 28 Jul 2025 16:28:11 GMTMon, 28 Jul 2025 16:28:11 GMThttps://grok.lsu.edu/article.aspx?articleid=19788 LSUMail: Setting up a Shared E-mail Account To set up a Shared E-mail account on Outlook, follow the steps: 1. Login to your Outlook account. 2. Select the File tab from the Menu bar. 3. Go to Account Settings , and then click on Account Settings again. 19788 Mon, 28 Jul 2025 15:41:05 GMTMon, 28 Jul 2025 15:41:05 GMThttps://grok.lsu.edu/article.aspx?articleid=15905 General Information LSU provides its faculty, staff, and students with an LSU E-mail Account and is referenced as LSUMail in this article. It is powered by the Microsoft Office 365 cloud service and the web interface has been customized for LSU. Your e-mail address will be: [Your myLSU Ac15905 Mon, 28 Jul 2025 10:35:44 GMTMon, 28 Jul 2025 10:35:44 GMThttps://grok.lsu.edu/article.aspx?articleid=17597 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen17597 Thu, 17 Jul 2025 14:37:47 GMTThu, 17 Jul 2025 14:37:47 GMThttps://grok.lsu.edu/article.aspx?articleid=17723 What is Microsoft Clutter? LSUMail users may receive e-mail notifications about the Clutter application. This is a legitimate service provided by Microsoft Office 365 to assist users in keeping their mailboxes clean. Microsoft will automatically enable Clutter for all LSUMail users star17723 Mon, 07 Jul 2025 13:09:01 GMTMon, 07 Jul 2025 13:09:01 GMThttps://grok.lsu.edu/article.aspx?articleid=17081 LSU Forwarding E-mail Accounts There will be some changes made during the Fall 2013 Semester to the LSU Forwarding E-mail Accounts. These changes will affect (1) Applicants to LSU, (2) LSU Students who have NOT set up a TigerMail Account (Those who opted to have their LSU e-ma17081 Wed, 04 Jun 2025 14:44:42 GMTWed, 04 Jun 2025 14:44:42 GMThttps://grok.lsu.edu/article.aspx?articleid=19821 This article explains how to allow people to send email on your behalf using the Outlook for Windows desktop application (2010, 2013, or 2016) or in Outlook Web Access (OWA). To jump to the instructions for Desktop Outlook, please click: Delegate a Folder in Outlook Desktop Secondar19821 Mon, 26 May 2025 13:16:08 GMTMon, 26 May 2025 13:16:08 GMThttps://grok.lsu.edu/article.aspx?articleid=15897 Quick Link Jump to the section on How To TURN OFF the Conversation View. Jump to the section on How To Change the Location of the Reading Pane . Conversation View Explained By default, when you access LSUMail using an internet browser ( http:// mail.lsu.edu 15897 Wed, 02 Apr 2025 12:30:17 GMTWed, 02 Apr 2025 12:30:17 GMThttps://grok.lsu.edu/article.aspx?articleid=15929 Outlook Application The official Microsoft Outlook email application is highly recommended . If you do not wish to use the application you can use the web-based application (the "OWA"). More information on OWA below. Internet Browser 1. Open an Internet Browser then Open 15929 Wed, 26 Mar 2025 13:36:54 GMTWed, 26 Mar 2025 13:36:54 GMThttps://grok.lsu.edu/article.aspx?articleid=17046 The display name information is updated automatically based on information provided to the university; if a user requests a name change (for example, if they get married or divorced and request the name change through Human Resources), this information will also change in LSUMail. If you prefer an17046 Wed, 19 Mar 2025 11:02:04 GMTWed, 19 Mar 2025 11:02:04 GMThttps://grok.lsu.edu/article.aspx?articleid=14990 LSU Guidelines for Sending Broadcast E-mails In an effort to keep the LSU broadcast e-mail system one that is used for high-priority messages only, and to reduce the number of broadcast e-mails sent to students, faculty and staff, the LSU Office of Communications & University Relations has fin14990 Wed, 12 Mar 2025 11:10:37 GMTWed, 12 Mar 2025 11:10:37 GMThttps://grok.lsu.edu/article.aspx?articleid=19913 General Information LSU provides its faculty, staff, and students with an LSU E-mail account. It is powered by the Microsoft Office 365 cloud service and the web interface has been customized for LSU. Your e-mail address will be: [Your myLSU ID] @lsu.edu. The e-mail can be accesse19913 Thu, 13 Feb 2025 14:44:56 GMTThu, 13 Feb 2025 14:44:56 GMThttps://grok.lsu.edu/article.aspx?articleid=15963 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implem15963 Mon, 03 Feb 2025 11:15:49 GMTMon, 03 Feb 2025 11:15:49 GMThttps://grok.lsu.edu/article.aspx?articleid=16993 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen16993 Tue, 13 Aug 2024 15:01:44 GMTTue, 13 Aug 2024 15:01:44 GMThttps://grok.lsu.edu/article.aspx?articleid=16031 Not every LSU person has a mailbox in LSUMail. However, most of these people are defined in the LSUMail Global Address List so that you can see their names and addresses when you select them as recipients of your e-mail. To make e-mail delivery work, those people who do not have an LSUMail mai16031 Wed, 03 Jul 2024 15:14:15 GMTWed, 03 Jul 2024 15:14:15 GMThttps://grok.lsu.edu/article.aspx?articleid=15935 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement15935 Fri, 03 May 2024 08:55:13 GMTFri, 03 May 2024 08:55:13 GMThttps://grok.lsu.edu/article.aspx?articleid=15900 Microsoft Advises the Following Limits on the Number of E-mails in Each Folder: Folders Limit Inbox 20,000 Sent Items 20,000 Deleted Items 20,000 Calendar Entries 5,0015900 Wed, 01 May 2024 16:57:14 GMTWed, 01 May 2024 16:57:14 GMThttps://grok.lsu.edu/article.aspx?articleid=18076 In Office 2016, you can share your calendar with others so that they know when you are available or busy. They will be able to see your meeting, job, or class times, and any other event that you add to your calendar. To Share a Calendar in Outlook 2016: 1. Open Outlook 2016. 2. Click18076 Wed, 01 May 2024 16:29:12 GMTWed, 01 May 2024 16:29:12 GMThttps://grok.lsu.edu/article.aspx?articleid=15215 General Information All LSU students and employees automatically get a myLSU account to access University services through the myLSU portal. An e-mail address of the format <myLSUid>@lsu.edu is also automatically generated when the myLSU account is created. Therefore, everyone with a myLSU15215 Wed, 01 May 2024 12:29:02 GMTWed, 01 May 2024 12:29:02 GMThttps://grok.lsu.edu/article.aspx?articleid=18090 Mail rules allow you to manage or organize your emails automatically. You create a rule that selects messages based on a condition and then apply an action on the messages that fit the condition. To Create a Custom Rule: 1. Select Tools from the top bar, then select the Rules option. 18090 Mon, 29 Apr 2024 13:39:03 GMTMon, 29 Apr 2024 13:39:03 GMThttps://grok.lsu.edu/article.aspx?articleid=19828 Some Outlook clients are able to receive encrypted messages, and will not require the use of the encrypted message portal or Outlook Web Access; however, the Outlook Web Access application is the recommended and easiest method to view these messages . Reading Messages From Outlook Web19828 Wed, 17 Apr 2024 08:32:46 GMTWed, 17 Apr 2024 08:32:46 GMThttps://grok.lsu.edu/article.aspx?articleid=18091 To Set up a Signature in Outlook 2016 Using a Mac: 1. In Outlook 2016. 2. Click Outlook on the top menu then Preferences. 3. This screen will appear. Click Signatures under the E-mail section to create a signature. 4. After you click Signatures, 18091 Fri, 05 Apr 2024 12:48:13 GMTFri, 05 Apr 2024 12:48:13 GMThttps://grok.lsu.edu/article.aspx?articleid=16509 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16509 Mon, 01 Apr 2024 12:34:56 GMTMon, 01 Apr 2024 12:34:56 GMThttps://grok.lsu.edu/article.aspx?articleid=5619 As a proactive measure to fighting new virus outbreaks, LSU blocks e-mail containing attachment types that are commonly used to propagate Internet viruses and worms. None of these attachment types are allowed into our e-mail systems from the Internet, and most of these attachment types are n5619 Thu, 28 Mar 2024 13:31:41 GMTThu, 28 Mar 2024 13:31:41 GMT