https://grok.lsu.edu/New LSUMail articles!60https://grok.lsu.edu/article.aspx?articleid=20570 Due to Microsoft’s updated cloud storage model, LSU is optimizing the use of Microsoft 365 (M365) services to remain within Microsoft’s new storage allocation limits and preserve capacity for our academic, research, and administrative needs. The new policy creates an Archive Mailbox where 20570Wed, 18 Feb 2026 10:55:19 GMThttps://grok.lsu.edu/article.aspx?articleid=19913 General Information LSU provides its faculty, staff, and students with an LSU E-mail account. It is powered by the Microsoft Office 365 cloud service and the web interface has been customized for LSU. Your e-mail address will be: [Your myLSU ID] @lsu.edu. The e-mail can be accesse19913Thu, 13 Feb 2025 14:44:56 GMThttps://grok.lsu.edu/article.aspx?articleid=19835 The information in this article can be used for staff members who need to know how to access departmental email accounts that have been delegated to them. To Add Another Person's Mailbox: If you frequently refer to another Exchange folder, you can add the exchange mailbox to your own pro19835Mon, 11 Aug 2025 14:33:21 GMThttps://grok.lsu.edu/article.aspx?articleid=19828 Some Outlook clients are able to receive encrypted messages, and will not require the use of the encrypted message portal or Outlook Web Access; however, the Outlook Web Access application is the recommended and easiest method to view these messages . Reading Messages From Outlook Web19828Wed, 17 Apr 2024 08:32:46 GMThttps://grok.lsu.edu/article.aspx?articleid=19821 This article explains how to allow people to send email on your behalf using the Outlook for Windows desktop application (2010, 2013, or 2016) or in Outlook Web Access (OWA). To jump to the instructions for Desktop Outlook, please click: Delegate a Folder in Outlook Desktop Secondar19821Mon, 26 May 2025 13:16:08 GMThttps://grok.lsu.edu/article.aspx?articleid=19789 Shared folders in Outlook are useful to meet business needs without having to share credentials. With an Exchange mailbox, folders in the mailbox may be shared with people in your Exchange organization. Two types of folder sharing: 1. Folder permissions provides viewing privileges to ot19789Tue, 29 Jul 2025 13:40:46 GMThttps://grok.lsu.edu/article.aspx?articleid=19788 LSUMail: Setting up a Shared E-mail Account To set up a Shared E-mail account on Outlook, follow the steps: 1. Login to your Outlook account. 2. Select the File tab from the Menu bar. 3. Go to Account Settings , and then click on Account Settings again. 19788Mon, 28 Jul 2025 15:41:05 GMThttps://grok.lsu.edu/article.aspx?articleid=19636 Report Phishing E-mails Phishing emails are malicious messages that attempt to trick recipients into providing sensitive information or performing fraudulent tasks. Users can report any suspicious or malicious message to LSU IT Security and Policy (ITSP) for review through the Report optio19636Mon, 22 Sep 2025 07:50:45 GMThttps://grok.lsu.edu/article.aspx?articleid=19574 By default, Outlook checks for new messages every 30 minutes. Sometimes the interval is even longer if your computer is busy. If you feel that you have new e-mails that are not showing up in Outlook, you have a few options: Option 1: Set up Outlook to check for new messages more often. 19574Fri, 29 Aug 2025 08:05:00 GMThttps://grok.lsu.edu/article.aspx?articleid=18151 Getting Started This article explains the steps for setting up LSUMail on Microsoft Outlook. LSUMail is a hosted service provided by Microsoft Online Services. NOTE : These instructions and images are from a Windows 10 computer. Password Information for LSUMail:18151Thu, 07 Mar 2024 14:42:42 GMThttps://grok.lsu.edu/article.aspx?articleid=18129 In Outlook, you can export some information such as your contacts, emails, and calendar events to a .pst or .olm file. Once they are exported, you can import them into another Office program. On Mac , you will need to import a .olm file. To Import Email into Outlook 2016: 1. Click the T18129Fri, 22 Mar 2024 12:16:07 GMThttps://grok.lsu.edu/article.aspx?articleid=18091 To Set up a Signature in Outlook 2016 Using a Mac: 1. In Outlook 2016. 2. Click Outlook on the top menu then Preferences. 3. This screen will appear. Click Signatures under the E-mail section to create a signature. 4. After you click Signatures, 18091Fri, 05 Apr 2024 12:48:13 GMThttps://grok.lsu.edu/article.aspx?articleid=18090 Mail rules allow you to manage or organize your emails automatically. You create a rule that selects messages based on a condition and then apply an action on the messages that fit the condition. To Create a Custom Rule: 1. Select Tools from the top bar, then select the Rules option. 18090Mon, 29 Apr 2024 13:39:03 GMThttps://grok.lsu.edu/article.aspx?articleid=18087 Set Up Mail Rules in Outlook 2016 (Windows) 1. Open Outlook 2016. 2. Click the Rules option and select the Create Rule... option . 3. In the window that appears, set the elements of your new rules and click the OK button . Referenced from: 18087Wed, 06 Aug 2025 12:08:58 GMThttps://grok.lsu.edu/article.aspx?articleid=18082 In Outlook, you can export some information such as your contacts, emails, and calendar events to a .pst or .olm file. Once they are exported, you can import them into another Office program. In Windows , you will need to import a .pst file. Import by following the steps below. To Import Emai18082Wed, 30 Jul 2025 16:59:24 GMThttps://grok.lsu.edu/article.aspx?articleid=18079 Important Notes Before Exporting: 1. Make sure all folders are up to date before attempting to begin: Click the Update Folder button in Outlook. Check the status bar for the All Folders Are Up To Date status message, located at the right. 18079Wed, 06 Aug 2025 15:03:09 GMThttps://grok.lsu.edu/article.aspx?articleid=18076 In Office 2016, you can share your calendar with others so that they know when you are available or busy. They will be able to see your meeting, job, or class times, and any other event that you add to your calendar. To Share a Calendar in Outlook 2016: 1. Open Outlook 2016. 2. Click18076Wed, 01 May 2024 16:29:12 GMThttps://grok.lsu.edu/article.aspx?articleid=18075 A signature is a segment of text that will be shown at the bottom of all of your email messages. It is commonly used to list a person's job description, office location, main phone, and email address. To Create a Signature in Office 2016: 1. Open Outlook 2016. 2. Click on the Fil18075Wed, 20 Mar 2024 12:56:32 GMThttps://grok.lsu.edu/article.aspx?articleid=18063 What are Add-ins? LSUMail users may choose to enable or disable some Add-ins . Currently, LSU allows users to enable/disable the Suggested Meetings and Action Items add-ins. (These add-ins are disabled by default.) These are services provided by Microsoft Office 365 that allows users to18063Fri, 02 Feb 2024 13:29:31 GMThttps://grok.lsu.edu/article.aspx?articleid=17990 These steps will outline how to share your calendar with another LSUMail user. (You can only share your Outlook 2016 calendar with other people in the LSUMail e-mail system.) To Share Your Calendar in Outlook 2016: 1. Open Outlook 2016. 2. Switch to the Calendar tab located in17990Thu, 07 Aug 2025 09:28:48 GMThttps://grok.lsu.edu/article.aspx?articleid=17723 What is Microsoft Clutter? LSUMail users may receive e-mail notifications about the Clutter application. This is a legitimate service provided by Microsoft Office 365 to assist users in keeping their mailboxes clean. Microsoft will automatically enable Clutter for all LSUMail users star17723Mon, 07 Jul 2025 13:09:01 GMThttps://grok.lsu.edu/article.aspx?articleid=17691 Import Emails to Outlook 2011 1. In the top-left corner of the screen, click the File dropdown menu. Click Import . 2. Select Outlook Date File (.pst or .olm). Then click the Arrow in the bottom right-hand corner. Select the file - types you wish to impo17691Wed, 20 Mar 2024 09:06:47 GMThttps://grok.lsu.edu/article.aspx?articleid=17683 Faculty and Staff members leaving the university can follow these steps to transfer their email messages to a .pst file which can then be imported into most email clients. NOTE : You cannot create a .pst file in the Outlook Web App (OWA) or mail.lsu.edu. You must download Outlook and 17683Tue, 05 Mar 2024 15:47:36 GMThttps://grok.lsu.edu/article.aspx?articleid=17597 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen17597Thu, 17 Jul 2025 14:37:47 GMThttps://grok.lsu.edu/article.aspx?articleid=17597 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen17597Thu, 17 Jul 2025 14:37:47 GMThttps://grok.lsu.edu/article.aspx?articleid=17521 LSUMail: Report Junk E-mail from Your Mailbox Junk and spam messages can be reported to Microsoft via the Reporting options in Outlook. LSU IT Security does not receive reports of Junk messages. Junk or spam messages should not be reported as phishing . Reporting spam messages as phi17521Tue, 02 Dec 2025 09:47:16 GMThttps://grok.lsu.edu/article.aspx?articleid=17439 General Information In LSUMail, you can change settings to ensure that messages from certain individuals are NOT sent to your Spam folder. This is also known as creating a whitelist. These steps can also be used to ensure that messages with certain subjects and other characteristics are 17439Thu, 09 Nov 2023 08:12:51 GMThttps://grok.lsu.edu/article.aspx?articleid=17288 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement17288Mon, 28 Jul 2025 16:28:11 GMThttps://grok.lsu.edu/article.aspx?articleid=17081 LSU Forwarding E-mail Accounts There will be some changes made during the Fall 2013 Semester to the LSU Forwarding E-mail Accounts. These changes will affect (1) Applicants to LSU, (2) LSU Students who have NOT set up a TigerMail Account (Those who opted to have their LSU e-ma17081Wed, 04 Jun 2025 14:44:42 GMThttps://grok.lsu.edu/article.aspx?articleid=17046 The display name information is updated automatically based on information provided to the university; if a user requests a name change (for example, if they get married or divorced and request the name change through Human Resources), this information will also change in LSUMail. If you prefer an17046Wed, 19 Mar 2025 11:02:04 GMThttps://grok.lsu.edu/article.aspx?articleid=16993 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen16993Tue, 13 Aug 2024 15:01:44 GMThttps://grok.lsu.edu/article.aspx?articleid=16980 General Information LSU Faculty, Students & Staff may notice that they are receiving valid e-mail messages in their Junk E-mail / Spam folder. The reason this is occurs is due to the Spam Filtering that is being performed on the e-mail messages that are delivered to ALL LSU16980Tue, 31 Mar 2026 07:19:39 GMThttps://grok.lsu.edu/article.aspx?articleid=16964 When you delete an e-mail in LSUMail, you have 14-DAYS to recover the deleted e-mail from your deleted items. To Recover E-mail Messages: Outlook Web App (OWA) : (mail.lsu.edu) ** OWA Variation Notice ** OWA is updated and experiences formatting cha16964Thu, 14 Aug 2025 15:28:11 GMThttps://grok.lsu.edu/article.aspx?articleid=16934 General Information Blocked Senders : These are Domains and People from whom you NEVER WANT to receive e-mail messages from. Messages received from any e-mail address or domain in your Blocked Senders list are ALWAYS sent to your Junk E-mail folder. 16934Tue, 05 Mar 2024 16:32:20 GMThttps://grok.lsu.edu/article.aspx?articleid=16865 A password is a common form of authentication and is often the only barrier between you and your personal information. There are several tools that attackers use to assist in guessing or cracking a password. By creating a complex password and keeping it confidential, you make it more difficult f16865Mon, 18 Aug 2025 12:38:36 GMThttps://grok.lsu.edu/article.aspx?articleid=16680 LSU Recommendation: NEVER Give Your Personal Information, Password or Credentials to E-mail Messages Requesting It. It is Most Likely a Scam. LSU & LSU Departments / Affiliates Will NEVER Request your Personal Information, nor will your LSU Accounts become ' deactivated ' for Not P16680Tue, 02 Dec 2025 09:09:37 GMThttps://grok.lsu.edu/article.aspx?articleid=16636 This article explains how to set up an iPad for accessing the LSUMail e-mail system. iOS 10 Limitations Please note you will need to use the Outlook application for LSUMail if you are using iOS 10. In some instances Outlook will not install correctly on iOS 10 devices; should th16636Wed, 17 Sep 2025 15:21:32 GMThttps://grok.lsu.edu/article.aspx?articleid=16509 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16509Mon, 01 Apr 2024 12:34:56 GMThttps://grok.lsu.edu/article.aspx?articleid=16503 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16503Wed, 20 Mar 2024 12:47:02 GMThttps://grok.lsu.edu/article.aspx?articleid=16377 To Edit Your Calendar Settings 1. Starting from the Home screen, tap Settings . 2. Scroll down & tap Calendar. LSUMail Server Settings Outgoing Mail Server (SMTP): outlook.office365.com Port: 587 Encryption Method: STARTLS Authentica16377Fri, 01 Aug 2025 10:31:30 GMThttps://grok.lsu.edu/article.aspx?articleid=16115 Entourage is not recommended to be used with the new LSUMail system. Please choose from the following recommended clients: LSUMail: Set Up Microsoft Outlook 2011 (Mac) OR LSUMail: Set Up Mac Mail 16115Thu, 28 Feb 2019 11:59:41 GMThttps://grok.lsu.edu/article.aspx?articleid=16072 Calendar Sharing Problem When trying to share your LSUMail Calendar you get an error message about "permissions". Option 1: Possible Reason & Solution Reason 1: The person you are trying to share with is incorrectly specified. Check to make sure that the e-mail addre16072Wed, 20 Aug 2025 11:03:01 GMThttps://grok.lsu.edu/article.aspx?articleid=16031 Not every LSU person has a mailbox in LSUMail. However, most of these people are defined in the LSUMail Global Address List so that you can see their names and addresses when you select them as recipients of your e-mail. To make e-mail delivery work, those people who do not have an LSUMail mai16031Wed, 03 Jul 2024 15:14:15 GMThttps://grok.lsu.edu/article.aspx?articleid=16030 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16030Wed, 30 Jul 2025 15:56:09 GMThttps://grok.lsu.edu/article.aspx?articleid=16006 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implement16006Mon, 20 Oct 2025 11:08:30 GMThttps://grok.lsu.edu/article.aspx?articleid=15986 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instructi15986Wed, 17 Sep 2025 15:21:03 GMThttps://grok.lsu.edu/article.aspx?articleid=15978 General Overview This article explains how to set up an iPhone to use the Modern Authentication protocol for accessing the LSUMail e-mail system. iOS 14 Limitations Please note you will only be able to use the Outlook application for LSUMail if you are using iOS 14 or lat15978Fri, 16 Feb 2024 12:40:27 GMThttps://grok.lsu.edu/article.aspx?articleid=15976 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implemen15976Tue, 29 Jul 2025 10:16:44 GMThttps://grok.lsu.edu/article.aspx?articleid=15968 Mac Mail is the default e-mail program on a Mac. Configure Mac Mail for an LSUMail Account Note: Users on OS X 10.13 and below will have to use the Microsoft Outlook application or web-based Outlook to retain access to mail off campus. 1. If this is the first e-mail account be15968Mon, 29 Jan 2024 15:21:33 GMThttps://grok.lsu.edu/article.aspx?articleid=15963 ** OWA Variation Notice ** OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implem15963Mon, 03 Feb 2025 11:15:49 GMT