https://grok.lsu.edu/Updated ITS Departments articles!60https://grok.lsu.edu/article.aspx?articleid=18068 Please note the following about secondary Accounts: There is a 40 character (Alpha Numeric Only) limit including spaces for display names. Display names must have at least two words, none of which can begin with a numeral. There is a 16 character limit for logon ID's. There is no f18068 Tue, 17 Mar 2026 07:27:59 GMTTue, 17 Mar 2026 07:27:59 GMThttps://grok.lsu.edu/article.aspx?articleid=17761 If you already have Office pre-installed on your new computer, you must uninstall Office first before following the steps below. To uninstall, please see this article: https://grok.lsu.edu/edit/article.aspx?articleid=18792 Please note : new students, regardless of status, cannot u17761 Tue, 27 Jan 2026 11:31:50 GMTTue, 27 Jan 2026 11:31:50 GMThttps://grok.lsu.edu/article.aspx?articleid=17771 NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. To Install Office365 ProPlus on a Mac: 1. Sign in to Office365 using your LSUMail account (e.g. mtigers1@lsu.edu) . Please note, if you are off-campus,17771 Tue, 27 Jan 2026 11:28:35 GMTTue, 27 Jan 2026 11:28:35 GMThttps://grok.lsu.edu/article.aspx?articleid=16278 Enter a UNI Work Order 1. Go to the following site: https://pcr360.lsu.edu/cc . A UNI Work Order IS NEEDED For Installs , Removals , Changes & Moves & For the Following: A UNI Work Order IS NOT NEE16278 Fri, 17 Oct 2025 12:20:57 GMTFri, 17 Oct 2025 12:20:57 GMThttps://grok.lsu.edu/article.aspx?articleid=15986 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instructi15986 Wed, 17 Sep 2025 15:21:03 GMTWed, 17 Sep 2025 15:21:03 GMThttps://grok.lsu.edu/article.aspx?articleid=18792 Uninstalling Office from Windows There are two major ways of uninstalling office from your computer. You can either uninstall Office through the Control Panel from your Windows computer, or downloading the uninstall tool located in the office webpage. Uninstalling Office through18792 Tue, 16 Sep 2025 16:19:39 GMTTue, 16 Sep 2025 16:19:39 GMThttps://grok.lsu.edu/article.aspx?articleid=18035 NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. NOTE: Using a Chromebook? You can install Office mobile apps for Android on your Chromebook if you have the Google Play Store or use Office Online if you have the Goo18035 Tue, 16 Sep 2025 16:19:39 GMTTue, 16 Sep 2025 16:19:39 GMThttps://grok.lsu.edu/article.aspx?articleid=20387 In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into 20387 Tue, 16 Sep 2025 15:10:10 GMTTue, 16 Sep 2025 15:10:10 GMThttps://grok.lsu.edu/article.aspx?articleid=12999 The mission of University Networking & Infrastructure (UNI) is to design, implement and manage solutions which provide for the University's voice, data and video communications. Services provided by UNI include installation and maintenance of metallic and optical cabling, network architectural desi12999 Tue, 16 Sep 2025 08:18:20 GMTTue, 16 Sep 2025 08:18:20 GMThttps://grok.lsu.edu/article.aspx?articleid=17362 Getting Started 1. The silver Services Home button ( upper left ) always takes you back to the screen with the main buttons you will need: COPY and EMAIL . 2. For color copies, press the Auto Detect button and it will read the color on the page. 3. To use the bypass tray on l17362 Fri, 12 Sep 2025 07:33:32 GMTFri, 12 Sep 2025 07:33:32 GMThttps://grok.lsu.edu/article.aspx?articleid=11956 Campus Directory Services Telephone operator service for any individual needing general campus information and campus telephone numbers. Service Name Campus Directory Services. Aliases Directory, Campus Information, Operator. Description Automated telephone me11956 Wed, 10 Sep 2025 12:05:13 GMTWed, 10 Sep 2025 12:05:13 GMThttps://grok.lsu.edu/article.aspx?articleid=19929 Managing your Multi-Factor Authentication (MFA) Enrollment Remember: You can manage your MFA enrollment anytime through the MFA Setup portal at https://mfasetup.lsu.edu ! MFA Quick Links If you’re already familiar with MFA, you can jump to a specific section with the 19929 Mon, 08 Sep 2025 11:11:47 GMTMon, 08 Sep 2025 11:11:47 GMThttps://grok.lsu.edu/article.aspx?articleid=7904 Frey Building: Room 213 Projector Control Panel NOTE : While the menu or the screen for the keystone, lens shift and zoom/focus adjustment, or password is being displayed, the COMPUTER, VIDEO, AUTO POSITION, and VOLUME buttons function as the buttons respectively. Also, While the menu is on 7904 Wed, 27 Aug 2025 12:57:58 GMTWed, 27 Aug 2025 12:57:58 GMThttps://grok.lsu.edu/article.aspx?articleid=20461 All LSU A&M faculty and staff can request a new project using LSU’s software New Project Request process. This process will require the requester to only complete one web-based form available from the ITS Customer Self-Service Portal that will cover the information needed for Data Steward, Security20461 Wed, 27 Aug 2025 08:29:53 GMTWed, 27 Aug 2025 08:29:53 GMThttps://grok.lsu.edu/article.aspx?articleid=15776 General Information The LSU Alumni Association offers graduates of LSU several benefits such as access to the LSU Tiger Nation network, discounts, and much more. Available To: Students & Graduates of Louisiana State University, as well as anyone in the LSU community. Membership15776 Tue, 26 Aug 2025 14:21:03 GMTTue, 26 Aug 2025 14:21:03 GMThttps://grok.lsu.edu/article.aspx?articleid=1329313293 Fri, 22 Aug 2025 11:46:31 GMTFri, 22 Aug 2025 11:46:31 GMThttps://grok.lsu.edu/article.aspx?articleid=11775 On-Line Work Order Submission The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff. The purpose of this article is to guide customers through the process. When to Submit a UNI Online Work Order? 11775 Fri, 22 Aug 2025 08:01:49 GMTFri, 22 Aug 2025 08:01:49 GMThttps://grok.lsu.edu/article.aspx?articleid=20386 The ITS Customer Self-Service Portal provides a single access point for the LSU community to request a service or report an issue and can be accessed at itservice.lsu.edu. The list of services within the Self-Service Portal, also known as the Service Catalog, are visible to the public. However,20386 Wed, 20 Aug 2025 10:38:03 GMTWed, 20 Aug 2025 10:38:03 GMThttps://grok.lsu.edu/article.aspx?articleid=11965 Frey Computing Services Center Building: Key Requests Service Name: Frey Computing Services Center: Key Requests Description: Requests for entrance doors, interior doors, and modular furniture keys in Frey Computing Services Center Building. Eligibility: Building key11965 Fri, 15 Aug 2025 14:52:05 GMTFri, 15 Aug 2025 14:52:05 GMThttps://grok.lsu.edu/article.aspx?articleid=7906 Remote Control Manual 7906 Fri, 15 Aug 2025 11:10:24 GMTFri, 15 Aug 2025 11:10:24 GMThttps://grok.lsu.edu/article.aspx?articleid=19953 Faculty/Staff Technology Moodle - New SNAP Theme See a list of all SNAP articles . These will help with most Moodle SNAP issues. Faculty 360 See the Faculty 360: LSU Overview . Network Drive Some departments offer direct access to their resources v19953 Wed, 13 Aug 2025 11:19:13 GMTWed, 13 Aug 2025 11:19:13 GMThttps://grok.lsu.edu/article.aspx?articleid=11849 Database Administration entails the creation, modification, and maintenance of data base structures to hold enterprise data; the tuning of those structures to ensure good retrieval performance; and the setup and monitoring of image copies and other mechanisms for backup and recovery purposes. 11849 Wed, 13 Aug 2025 08:34:52 GMTWed, 13 Aug 2025 08:34:52 GMThttps://grok.lsu.edu/article.aspx?articleid=14430 For emergencies, please call the NOC at 225-578-6621. Instructions for submitting a Frey Building Maintenance Request - (Non-Emergency Requests ONLY) 1. To submit a request please create a TDX ticket here: Frey Building Maintenance Request 2. Indicate in the subject lin14430 Tue, 12 Aug 2025 13:48:23 GMTTue, 12 Aug 2025 13:48:23 GMThttps://grok.lsu.edu/article.aspx?articleid=11206 Mission, Goals, Motivations, Vision, and Values: ITS Mission : Information Technology Services provides technology infrastructure and services that advance teaching and learning, enable research, enrich the student IT experience, and effectively manage institutional information, in sup11206 Tue, 12 Aug 2025 11:31:13 GMTTue, 12 Aug 2025 11:31:13 GMThttps://grok.lsu.edu/article.aspx?articleid=15509 There are different options to set up a printer, depending on whether you live in a Residential Hall, or just on campus. How to Setup a Network Printer on Campus 1. If the port for the printer has not been activated yet New Service Request . This will require a Budget Code; 15509 Fri, 01 Aug 2025 13:09:58 GMTFri, 01 Aug 2025 13:09:58 GMThttps://grok.lsu.edu/article.aspx?articleid=20459 All LSU A&M faculty and staff can request a new project using LSU’s software New Project Request process. This process will require the requestor to only complete one web-based form available from the ITS Customer Self-Service Portal that will cover the information needed for Data Steward, Security20459 Wed, 30 Jul 2025 17:24:10 GMTWed, 30 Jul 2025 17:24:10 GMThttps://grok.lsu.edu/article.aspx?articleid=5979 Guest Accounts for Wireless Connectivity An LSU NetGuest account is required to provide guests on LSU campus with internet access via Guest Wireless. The NetGuest account does not provide access to any other campus resource. Any full-time member of the LSU Faculty or Staff may request a Net5979 Wed, 30 Jul 2025 10:15:41 GMTWed, 30 Jul 2025 10:15:41 GMThttps://grok.lsu.edu/article.aspx?articleid=20390 The ITS Customer Self-Service Portal through TeamDynamix provides a single access point for the LSU community to interact with ITS, request services, or report an IT issue. The Self-Service Portal replaces numerous manual processes and applications previously used to receive and track20390 Wed, 30 Jul 2025 09:46:56 GMTWed, 30 Jul 2025 09:46:56 GMThttps://grok.lsu.edu/article.aspx?articleid=14852 Data Classification Data at LSU can be classified into three categories (Confidential, Private or Public). Confidential data has a high level of sensitivity. Private data has a moderate level of sensitivity. Public data has a low level of sensitivity. Each category carries a different level 14852 Tue, 22 Jul 2025 15:28:21 GMTTue, 22 Jul 2025 15:28:21 GMThttps://grok.lsu.edu/article.aspx?articleid=16555 General Information This information is for the LSU Office Phones for the Baton Rouge Campus. Eligibility & Order Procedures Available To: LSU Faculty & Staff with an LSU Office Phone. Request Service: Submit the relevant request through the ITS Phone Service C16555 Thu, 17 Jul 2025 14:28:17 GMTThu, 17 Jul 2025 14:28:17 GMThttps://grok.lsu.edu/article.aspx?articleid=14136 Louisiana State University Information Technology Services (ITS) Frey Computing Services Center Data Center Policy Access: If you have been granted a Frey Access Card with currently approved access to the Data Center, you are allowed in the Data Center with14136 Wed, 02 Jul 2025 14:23:36 GMTWed, 02 Jul 2025 14:23:36 GMThttps://grok.lsu.edu/article.aspx?articleid=6864 In order to keep an accurate accountability of mileage and fuel usage, all ITS vehicles must be checked out from the NOC. To reserve a vehicle, please do so in Outlook by scheduling a meeting and searching for one of the following after clicking the Required button: ITS Vehicle 1 (Durango), ITS Veh6864 Mon, 30 Jun 2025 09:30:40 GMTMon, 30 Jun 2025 09:30:40 GMThttps://grok.lsu.edu/article.aspx?articleid=15941 General Information It has been officially announced that on July 15th, the global root DNS name servers will start serving their zones in a secure manner (providing DNSSEC signed material). This will result in larger DNS packet sizes, due to the security-related additional payload that 15941 Thu, 03 Apr 2025 10:24:52 GMTThu, 03 Apr 2025 10:24:52 GMThttps://grok.lsu.edu/article.aspx?articleid=11963 ITS Service Desk https://itservice.lsu.edu servicedesk@lsu.edu Chat: ithelp.lsu.edu 225-578-3375 (578-DESK) *** Emergencies & Outages can still be reported 24/7. When the ITS Service Desk is closed, your call will be forwarded to the Network Operations C11963 Fri, 28 Mar 2025 12:57:21 GMTFri, 28 Mar 2025 12:57:21 GMThttps://grok.lsu.edu/article.aspx?articleid=14500 LSU DNSSEC: DNS Security Extensions What is DNSSEC? In short : A secure domain name resolution system . The Domain Name System (DNS) was not designed with security in mind. Many Internet protocols have changed from their original design to accommodate changes needed for p14500 Wed, 12 Mar 2025 13:09:02 GMTWed, 12 Mar 2025 13:09:02 GMThttps://grok.lsu.edu/article.aspx?articleid=16078 Launch VLab and Open a Virtual Desktop Follow these steps to start a VLab session on a Windows computer. This can only be done after installing the Installing the VMware Client for Windows . NOTE: If you are having issues or errors logging onto a Desktop, such as "A user has request16078 Wed, 05 Feb 2025 13:41:04 GMTWed, 05 Feb 2025 13:41:04 GMThttps://grok.lsu.edu/article.aspx?articleid=11961 Service Name Frey Computing Services Center Building and Grounds Maintenance Aliases Description Identify, obtain reports from building 11961 Fri, 17 Jan 2025 08:24:53 GMTFri, 17 Jan 2025 08:24:53 GMThttps://grok.lsu.edu/article.aspx?articleid=12997 Description LSUMail is the current e-mail service that is hosted by Microsoft and branded for LSU Faculty and Staff. It provides e-mail, a calendar, and chat. It also available to retired faculty and staff. Service Name E-mail for Retirees Aliases e-mail, retired, retiree 12997 Fri, 17 Jan 2025 08:07:46 GMTFri, 17 Jan 2025 08:07:46 GMThttps://grok.lsu.edu/article.aspx?articleid=11964 Service Name Frey Computing Services Center –Furniture Acquisitions for 1 st and 2 nd Floor Areas Aliases Description Assist and appro11964 Fri, 27 Sep 2024 08:40:14 GMTFri, 27 Sep 2024 08:40:14 GMThttps://grok.lsu.edu/article.aspx?articleid=7909 Room 213 Projector Troubleshooting: Before asking for a repair of the projector, check the following. If the symptom persists, stop using the projector, be sure to unplug the power plug, and then contact your dealer. Problem Solution 7909 Wed, 18 Sep 2024 07:21:13 GMTWed, 18 Sep 2024 07:21:13 GMThttps://grok.lsu.edu/article.aspx?articleid=11527 General Information LSU Faculty and Staff with budgetary authority may submit a request for an estimate by filling out and submitting an ITS Work Order. ‘Electronics only’ estimates can usually be provided within 7 workdays; telecommunications cabling projects, depending on their com11527 Wed, 04 Sep 2024 10:54:20 GMTWed, 04 Sep 2024 10:54:20 GMThttps://grok.lsu.edu/article.aspx?articleid=17573 Please note that there are two ways to disable IPv6: through the Control Panel and through the Registry Editor. Using the Control Panel method will only set your system to prefer IPv4 over IPv6, but not disable IPv6 fully. If you want to fully disable IPv6 and understand the risks to your Win17573 Thu, 08 Aug 2024 12:13:30 GMTThu, 08 Aug 2024 12:13:30 GMThttps://grok.lsu.edu/article.aspx?articleid=19755 This article further details the equipment and software applications available within Frey meeting rooms. Teams Room Technology Quick Reference Guide If you experience technical difficulties, please call 578-8888. To start a scheduled Teams/Zoom mee19755 Tue, 06 Aug 2024 12:11:36 GMTTue, 06 Aug 2024 12:11:36 GMThttps://grok.lsu.edu/article.aspx?articleid=16978 LSU Building Coordinators The Building Coordinator for Fred Frey Computing Services Center is Brian LeBlanc. Building Coordinators are Facilities Employee that provides various services to a building or set of buildings on the LSU Campus. View more on Building Coordinators & 16978 Mon, 25 Mar 2024 10:05:47 GMTMon, 25 Mar 2024 10:05:47 GMThttps://grok.lsu.edu/article.aspx?articleid=6689 The LSU wireless guest network is for the exclusive use of official guests to the University. LSU faculty and staff can create guest accounts at netguest.lsu.edu . lsuguest Network Settings SSID: lsuguest Network Type: Infrastructure (or Access Point) TCP/IP: DHCP Data Encryptio6689 Mon, 18 Mar 2024 16:25:04 GMTMon, 18 Mar 2024 16:25:04 GMThttps://grok.lsu.edu/article.aspx?articleid=19658 Have a myLSU ID? eduroam : Login with <username> @lsu.edu and your myLSU password . Don't forget the @lsu.edu - just your myLSU username will not work! After 3 failed sign-in attempts , you will be temporarily locked out for 15 minutes. After this, you19658 Mon, 18 Mar 2024 12:30:12 GMTMon, 18 Mar 2024 12:30:12 GMThttps://grok.lsu.edu/article.aspx?articleid=14651465 Wed, 06 Mar 2024 11:15:02 GMTWed, 06 Mar 2024 11:15:02 GMThttps://grok.lsu.edu/article.aspx?articleid=17693 General Information The Network Operations Center (abbreviated NOC) is the 24/7 system operations and monitoring center for LSU, also governing Frey's parking lot spaces and a data center. It is located on the first floor of Frey. All ITS Service Desk after-hours calls will be rout17693 Mon, 26 Feb 2024 16:17:36 GMTMon, 26 Feb 2024 16:17:36 GMThttps://grok.lsu.edu/article.aspx?articleid=15978 General Overview This article explains how to set up an iPhone to use the Modern Authentication protocol for accessing the LSUMail e-mail system. iOS 14 Limitations Please note you will only be able to use the Outlook application for LSUMail if you are using iOS 14 or lat15978 Fri, 16 Feb 2024 12:40:27 GMTFri, 16 Feb 2024 12:40:27 GMThttps://grok.lsu.edu/article.aspx?articleid=7907 This projector has 2 indicators, each of which shows the operation condition of the projector. The following offers solutions to possible problems. If these problems persist, turn the projector off and consult your dealer. 7907 Mon, 05 Feb 2024 09:01:25 GMTMon, 05 Feb 2024 09:01:25 GMT