Cherwell: Accessing the Cherwell Client Portal

PLEASE NOTE: The portal will not be live and available until February 11, 2019.


Accessing the Cherwell Client Portal

Customers can access the client portal online at Customers may use their PAWS ID to login and create, edit, and view Service Desk tickets.

Customers who do not have a PAWS ID may call the Service Desk directly at 225-578-3375 to receive an update on the status of their tickets.


Portal Navigation

Accessible from the homepage:

  • Search GROK Knowledge Base: Redirects you to GROK knowledge base.
  • Find an Answer: You can access the GROK database from this link.
  • Service Catalog: You can view the IT service catalog, narrow your service search, and initiate a service ticket.
  • Contact Service Desk: You can input your name, email, phone number, and a question or comment for the Service Desk.
  • My Open Tickets: You can access recently closed requests, incidents, and open requests.
  • Service Desk Contact Info: You have one-click access to the Service Desk phone and email, Faculty Technology Center phone and email, and online Cherwell portal agents.
6/11/2019 2:10:53 PM