Cherwell: Submitting a Ticket
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Cherwell: Submitting a Ticket Within the Client Portal
Via Service Catalog
- Select Service Catalog
- Find and select the Service, Category, and SubCategory
- Input information into form
- Select Submit
Via Bomgar Chat
- Select Bomgar Chat Request in the header menu or select Chat With Agent in the Service Desk Contact Info section.
- Initiate chat with agent
Cherwell: Submitting a Ticket Outside of the Client Portal
Call
- Contact the Service Desk via phone at 225-578-3375
- Contact the Faculty Technology Center via phone at 225-578-3375, Option 2
Email
|
Current Email Account
|
Purpose
|
|
ftc@lsu.edu
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Used by faculty to direct inquiries to FTC personnel
|
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servicedesk@lsu.edu
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General inquiries; currently main email for ticket creation
|
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helpdesk@lsu.edu
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General inquiries; currently main email for ticket creation
|
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itsinfo@lsu.edu
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General inquiries
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pawsinfo@lsu.edu
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submissions for MyLSU
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grok@lsu.edu
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software@lsu.edu
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reslifeit@lsu.edu
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ResLife IT Support
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security@lsu.edu
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Assigns tickets to security queue
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alerter@lsu.logicmonitor.com
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Assigns ticket to Infrastructure->Data Network Connection ->Outage |
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itservice@lsu.edu
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In Person
| Location |
Address |
Hours |
| Frey Computing Services Center |
200 Frey Computing Services
First Floor
|
Monday - Friday: 7 a.m. - 5 p.m. |
| Middleton Library |
LSU Middleton Library
Dalrymple Dr. and Tower Dr.
First Floor
|
M - TH: 7:00 a.m. - 9:00 p.m.
Friday: 7:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 4:30 p.m.
Sunday: 11:00 a.m. - 9:00 p.m.
|
| Faculty Technology Center |
101 Frey Computing Services |
Monday - Friday 8:00am - 4:30pm |
19896
2/14/2019 10:21:56 AM