Cherwell: Submitting a Ticket
Cherwell: Submitting a Ticket Within the Client Portal
Via Service Catalog
- Select Service Catalog
- Find and select the Service, Category, and SubCategory
- Input information into form
- Select Submit
Via Bomgar Chat
- Select Bomgar Chat Request in the header menu or select Chat With Agent in the Service Desk Contact Info section.
- Initiate chat with agent
Cherwell: Submitting a Ticket Outside of the Client Portal
Call
- Contact the Service Desk via phone at 225-578-3375
- Contact the Faculty Technology Center via phone at 225-578-3375, Option 2
Email
|
Current Email Account
|
Purpose
|
|
ftc@lsu.edu
|
Used by faculty to direct inquiries to FTC personnel
|
|
servicedesk@lsu.edu
|
General inquiries; currently main email for ticket creation
|
|
helpdesk@lsu.edu
|
General inquiries; currently main email for ticket creation
|
|
itsinfo@lsu.edu
|
General inquiries
|
|
pawsinfo@lsu.edu
|
submissions for MyLSU
|
|
grok@lsu.edu
|
|
|
software@lsu.edu
|
|
|
reslifeit@lsu.edu
|
ResLife IT Support
|
|
security@lsu.edu
|
Assigns tickets to security queue
|
|
alerter@lsu.logicmonitor.com
|
Assigns ticket to Infrastructure->Data Network Connection ->Outage |
|
itservice@lsu.edu
|
|
In Person
| Location |
Address |
Hours |
| Frey Computing Services Center |
200 Frey Computing Services
First Floor
|
Monday - Friday: 7 a.m. - 5 p.m. |
| Middleton Library |
LSU Middleton Library
Dalrymple Dr. and Tower Dr.
First Floor
|
M - TH: 7:00 a.m. - 9:00 p.m.
Friday: 7:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 4:30 p.m.
Sunday: 11:00 a.m. - 9:00 p.m.
|
| Faculty Technology Center |
101 Frey Computing Services |
Monday - Friday 8:00am - 4:30pm |
19896
2/14/2019 10:21:56 AM